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Solved Not able to click email links

Discussion in 'Web & Email' started by DRGW, Jun 30, 2019.

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  1. DRGW

    DRGW Thread Starter

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    I have a new Dell laptop and have had a few set-up issues ever since having it (Curry's set it up for me!)

    I have just found that when I click on an email address from a website, nothing happens. On my old Samsung laptop it would open Microsoft Outlook and allow me to send an email to the address which I clicked.

    How can I set-up my Dell laptop to do the same?
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You need to set Outlook at the default email program. Go to File - Options - General Tab then at the bottom put a check mark in the box under Start Up Options to make it the default program then click OK at the bottom.
     
  3. Couriant

    Couriant Trusted Advisor

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    If Outlook is not installed for some reason, then you would need to set up Mail, or download and set up an email client like Mozilla Thunderbird
     
  4. DRGW

    DRGW Thread Starter

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    Hi

    Microsoft Outlook is set-up as my default email program.

    When I click on an email link within a website, my old Samsung laptop would then open a new email and let me send an email to the email address I had clicked on.

    My new Dell laptop doesn't do this. All I get is a blue box saying, "Choose which account to send the email from." The only option I have is to cancel.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I've seen where some uncheck Outlook as the default and then recheck it again and that solved the issue. It's worth a try. If you do so after unchecking it and clicking OK close Outlook then reopen it and recheck it again.
     
  6. DRGW

    DRGW Thread Starter

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    I've done as you have suggested but get the same message.
     
  7. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What browser are you using?

    Have you tried other browsers?
     
  8. DRGW

    DRGW Thread Starter

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    I'm using Google Chrome. Just tried it in Microsoft Edge and got the same issue.
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Can you upload screenshot of the message you see?
     
  10. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Are you setting Outlook to be the default in Windows or within Outlook?

    Start, Settings, Apps, Default.
    There under Email you should see Outlook, if not, click what is listed and then select Outlook.
     
  11. DRGW

    DRGW Thread Starter

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    Excellent. That did it.

    Outlook was set as the default however Windows was showing something else. Ive changed Windows to show that Outlook is the default and it works.

    Many thanks.
     
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