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Solved Not allowing internet or ethernet connection on new build

Discussion in 'Windows 10' started by Benjy2917, Feb 2, 2019.

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  1. Benjy2917

    Benjy2917 Thread Starter

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    I recently just built and PC and had windows 10 operating system installed. When I tried to connect my ethernet cable so I could use the internet, all i see is a big "troubleshoot" button. When i click on it, it says it doesnt have network drivers installed or something. What should I do to get it working?
     
  2. crjdriver

    crjdriver Moderator

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    First of all, no one [other than you] has any idea what hardware you are running. If you want help, you are going to have to post a LOT more info. Post the following, exact motherboard, exact processor, exact ram, exact pw supply, etc, etc. Do not post "16gig of ram" Post the exact brand and model# Do that for ALL of your parts.
     
  3. Benjy2917

    Benjy2917 Thread Starter

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  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What networking card and/or WiFi do you have installed?
    Is there even a network driver even installed?
     
  5. crjdriver

    crjdriver Moderator

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    That motherboard has onboard intel lan. I assume you are using that rather than a real network card.
    You need to install the chipset driver first then install your lan, sound, etc.
    Here is a link to the support page for that board;
    https://www.msi.com/Motherboard/H370-GAMING-PLUS/Overview

    Download the chipset or inf driver, lan driver, sound, etc.

    You may have something else wrong. Win10 should have native drivers for the lan.
    Be sure the lan is enabled in the bios. It should default to enabled however it does not hurt to check.
     
  6. Benjy2917

    Benjy2917 Thread Starter

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    I dont believe I have network driver installed, its brand spanking new, built it last week with strictly the parts I posted. The OS was just installed last night
     
  7. wbennett77

    wbennett77

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  8. Benjy2917

    Benjy2917 Thread Starter

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    thank you guys, I got the drivers installed and it should work now!
     
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