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not detecting plug in usb hard drive

Discussion in 'Hardware' started by maxmuse, Jul 23, 2004.

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  1. maxmuse

    maxmuse Thread Starter

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    Jul 22, 2004
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    Hi there,

    Having a problem with new external hard drive. Running Win XPpro on a laptop. Internal h/d is 30gig with just under 1g free, ram 756mb. New external Hard drive is Western Digital 160gig and connected to laptop via usb2. Managed to format and allocate drive letter (Z) and set partition but when re connecting to laptop the system does not see the drive. Can locate it via device manager under usb but system crashes when using computer management-disc management. Have tested the external drive on another laptop - Win2000 and all works fine, system recognises the drive and can save files to it etc so figure we set it up right.
    Tried to re format the ex drive on XP laptop but system crashed.
    Also tried to connect to intended laptop via firewire incase its a usb issue but same problem occurs. External drive is set to master. Unfortunately don't have the set up disc for WinXP.

    Hard drive was bought so we can shift a bunch of media type files and programmes etc to it to free up internal drive which is maxed out.

    Any advice or help will be greatly appreciated!!

    Thanx!
     
  2. srhoades

    srhoades

    Joined:
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    2,298
    Well if it works fine on another machine sounds like a driver issue. Make sure you have the latest USB drivers for your motherbord. Also make sure you have all the latest Windows updates as occasionaly there is a fix for size limitations for various external devices.
     
  3. DaveBurnett

    DaveBurnett Account Closed

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    Also install XP SP1.a if not already installed. There were some issues with USB in the base OS.
    Are your USB ports 1.0, 1.1, or 2.0???
     
  4. saikee

    saikee

    Joined:
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    XP can't do USB2 properly usless updated with SP1. That is official.

    However the 160Gb external should work with the firewire connection and there is no reason for it to fail, if the driver has been installed. USB2 does not need a driver on XP/2K machines.

    Run an 160gb external Maxtor myself and that is my verdict.
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Try this:

    Unplug ALL USB devices.
    Open Device Manager.
    View, Show Hidden Devices.
    Uninstall all devices under USB Controllers.
    Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.

    When this is done, reboot TWICE.

    Reconnect the USB devices and see if they're recognized properly.
     
  6. maxmuse

    maxmuse Thread Starter

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    Jul 22, 2004
    Messages:
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    Hi Johnwill,
    Big thanks for your advice. Have followed your instructions. After second reboot usb device was recognised, however, the external drive (Z) still does not show up on "my computer" Can still be found on device manager under "disc drives" where C & Z(external drive) show up. Have reformatted the Z drive and all appears okay except doesn't show anywhere else. External drive is partioned, drive letter allocated, system NTFS, basic, primary partition, healthy.

    Not sure where to go from here - have this nagging feeling it may be something to do with the bios - but am a novice in that area. Am good at following instructions thou so if you have any other suggestions/ideas it would be much appreciated.

    Thanks again for your reply
     
  7. DaveBurnett

    DaveBurnett Account Closed

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    Just a quick possibility. Install Tweakui, start it and look under the My Computer tab.
     
  8. maxmuse

    maxmuse Thread Starter

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    Messages:
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    Dave, you're a legend!! Have run Tweakui and so far it seems to be working! Found the drive and ticked the box. Am now moving some large video files over to test and is looking good!!

    Now - another question in relation to this. We want to move a large portion of folders/files and programmes from the C drive to the now functional Z drive. This will be all our music and video files along with the programmes relevant these i.e. MP9, Itunes etc and various Video creation software packages. While moving the video and music files over seems relatively straightforward I'm not so sure about the programmes. Any advice on this?

    And cheers for your comments re duplicating threads - bit new to this and wasn't sure if this was a hardware or XP issue.

    Thanks again
     
  9. DaveBurnett

    DaveBurnett Account Closed

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    It is possible to move the programs, but there will still be some traces/bits that will remain and cannot be moved. There is an utility in the PM package that will help you with doing the move. I recommend against it since in the event of a crash that affects them they would still have to be reinstalled to get the registry entries correct.
     
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