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Not detecting printer

Discussion in 'Hardware' started by kmb13, Apr 13, 2004.

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  1. kmb13

    kmb13 Thread Starter

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    I recently upgraded from 98 to 2000 and have tried to reinstall my printer (icon does show in printer folder) but when you try to print, nothing happens. I get a plug-n-play detection error. What do I need to do?
    Thanks for your help.
     
  2. pronute

    pronute

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    Do you have the W2K drivers for the printer?
     
  3. kmb13

    kmb13 Thread Starter

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    No, and when I tried to download it from the hp site, it wouldn't work and of course they want $30 to tell me how to make it work.
     
  4. kmb13

    kmb13 Thread Starter

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    Can someone help with this problem? I didn't get any response back. Thanks
     
  5. Jedi_Master

    Jedi_Master

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    Howdy kmb13...

    Which HP printer do you have ?

    Also when you installed W2K did you do it as an upgrade install, or a fresh install ?
     
  6. kmb13

    kmb13 Thread Starter

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    It is an HP832C. It was an upgrade.
     
  7. Jedi_Master

    Jedi_Master

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    Ok...

    Upgrade not a good thing...

    Do you have the printer hooked up via a parallel cable or USB ?
     
  8. kmb13

    kmb13 Thread Starter

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    I have tried it with both parallel and USB.
     
  9. MustBNuts

    MustBNuts

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    If the 832C is anything like the 842C, then you need completely different drivers depending on how you connect (parallel or USB).

    Have you tried to download both versions of the drivers?

    MBN
     
  10. kmb13

    kmb13 Thread Starter

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    Yes, I have tried to download the drivers from the HP website and I just keep getting the same "does not detect plug and play" message.
    Maybe if I received the file from someone and saved it to open from my computer that would work ????
     
  11. MustBNuts

    MustBNuts

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    Okay, HP site indicates that USB connection is only supported in Win98; so you will have to use parallel connection.
    (http://h10032.www1.hp.com/ctg/Manual/bpd07116.pdf)

    Second, when you are downloading, are you saving to disk first, then double clicking on the driver file? Sounds like you are trying to run the software from the internet....

    MBN
     
  12. Jedi_Master

    Jedi_Master

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    Hmmm...

    In addition...

    Go into Device Manager, and see if there are any yellow ! marks...

    Also while you are there, check under Com ports and see what the LPT port is ( ECP or EPP )...
     
  13. kmb13

    kmb13 Thread Starter

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    OK - well I'll definitely use the parallel then. Seems odd that a newer version wouldn't be supported by USB. I tried saving it as well and then running it but it didn't work
     
  14. MustBNuts

    MustBNuts

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    You may also want to go back to that HP site and get the install instructions...follow them EXACTLY.

    For instance, if it is trying to detect your printer, but it isn't turned on...guess what...you'll get the "does not detect plug and play printer".....

    MBN
     
  15. kmb13

    kmb13 Thread Starter

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    It was turned on for sure.
     
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