Not enough storage to update to windows 10?

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Halun.uighun

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6
My laptop (Lenovo ThinkPad) needs me to free up space as I have apparently used 111GB and have 7.38GB free. It also shows that I have used 88.1GB on Apps & games. However, when I sort my apps from largest size to smallest and go through the list, the largest size is 2.05gb and the rest of the apps are less than 10GB added up altogether.
For example, the list goes 2.05Gb, 1.28Gb, 1.02Gb, 797mb, 399mb, 363mb, 289mb, 172mb, etc. I want to know how I have used 88.1GB and how to free up space as I am unsure where the other 78gb on apps and games has gone. Thanks in advance for your help
 
Last edited:

flavallee

Frank
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May 12, 2002
Messages
83,135
We need more information about your laptop, so please do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) file.
After it's been downloaded and saved, double-click it to run it.
Information about your laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

Note: Before you do the above, make sure there is no USB thumb drive or external USB hard drive connected to your laptop.

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Halun.uighun

Thread Starter
Joined
May 20, 2018
Messages
6
We need more information about your laptop, so please do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) file.
After it's been downloaded and saved, double-click it to run it.
Information about your laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

Note: Before you do the above, make sure there is no USB thumb drive or external USB hard drive connected to your laptop.

--------------------------------------------------------------
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Enterprise, 64 bit
Processor: Intel(R) Celeron(R) CPU N2940 @ 1.83GHz, Intel64 Family 6 Model 55 Stepping 8
Processor Count: 4
RAM: 3838 Mb
Graphics Card: Intel(R) HD Graphics, 1983 Mb
Hard Drives: C: 118 GB (7 GB Free);
Motherboard: LENOVO, Intel powered classmate PC
Antivirus: Windows Defender, Enabled and Updated
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,135
OS Version: Microsoft Windows 10 Enterprise, 64 bit
Processor: Intel(R) Celeron(R) CPU N2940 @ 1.83GHz, Intel64 Family 6 Model 55 Stepping 8
Processor Count: 4
RAM: 3838 Mb
Graphics Card: Intel(R) HD Graphics, 1983 Mb
Hard Drives: C: 118 GB (7 GB Free);
Motherboard: LENOVO, Intel powered classmate PC
What's the exact serial number on your Lenovo laptop?
What country was it purchased in?
How did Windows 10 Enterprise 64-bit get installed in it?
Is it owned by you or is it owned by a school?

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Halun.uighun

Thread Starter
Joined
May 20, 2018
Messages
6
What's the exact serial number on your Lenovo laptop?
What country was it purchased in?
How did Windows 10 Enterprise 64-bit get installed in it?
Is it owned by you or is it owned by a school?

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i don't know about the serial number or how windows 10 enterprise 64bit got installed but i purchased it in melbourne, victoria, australia(where i live). it is owned by me and i use it at school/for school purposes. this laptop is reccomended to all students at my school and most students use the same type of laptop as mine. although after asking multiple friends about my issue, they have not had the same problem. (i am not very good with tech by the way)
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,135
i don't know about the serial number or how windows 10 enterprise 64bit got installed but i purchased it in melbourne, victoria, Australia.
The serial number, model name, model number, etc. will be on a label on the bottom of the case or inside the battery compartment.
The model number may also be on the frame of the display screen.

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,135
123Zbyniek:

He said in post #1 that it's a Lenovo ThinkPad laptop.
We still don't know though what model number, serial number, etc. it is.

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Halun.uighun

Thread Starter
Joined
May 20, 2018
Messages
6
The serial number, model name, model number, etc. will be on a label on the bottom of the case or inside the battery compartment.
The model number may also be on the frame of the display screen.

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yoga 11e
The serial number, model name, model number, etc. will be on a label on the bottom of the case or inside the battery compartment.
The model number may also be on the frame of the display screen.

----------------------------------------------------------------
The serial number, model name, model number, etc. will be on a label on the bottom of the case or inside the battery compartment.
The model number may also be on the frame of the display screen.

----------------------------------------------------------------
 

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,135
According to that machine type number and serial number, you have THIS Lenovo ThinkPad 11e 20D9 laptop.
According to its warranty information, it was purchased in September 2015 and came with Windows 8.1 64-bit and came with these specs:

Capture.JPG

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