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Not enough storage to update to windows 10?

Discussion in 'Windows 10' started by Halun.uighun, May 20, 2018.

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  1. Halun.uighun

    Halun.uighun Thread Starter

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    My laptop (Lenovo ThinkPad) needs me to free up space as I have apparently used 111GB and have 7.38GB free. It also shows that I have used 88.1GB on Apps & games. However, when I sort my apps from largest size to smallest and go through the list, the largest size is 2.05gb and the rest of the apps are less than 10GB added up altogether.
    For example, the list goes 2.05Gb, 1.28Gb, 1.02Gb, 797mb, 399mb, 363mb, 289mb, 172mb, etc. I want to know how I have used 88.1GB and how to free up space as I am unsure where the other 78gb on apps and games has gone. Thanks in advance for your help
     
    Last edited: May 20, 2018
  2. lunarlander

    lunarlander

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    Try Windows's own Disk Cleanup first: Start Button > Windows Administrative Tools > Disk Cleanup
     
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  3. Halun.uighun

    Halun.uighun Thread Starter

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    Thanks for your help, but I only gained 6.45 mb from the disk clean up
     
  4. lunarlander

    lunarlander

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  5. flavallee

    flavallee Trusted Advisor

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    We need more information about your laptop, so please do the following in it:

    Download and save the TSG System Information Utility (SysInfo.exe) file.
    After it's been downloaded and saved, double-click it to run it.
    Information about your laptop will appear.
    Return here to your thread, then copy-and-paste the ENTIRE text here.

    Note: Before you do the above, make sure there is no USB thumb drive or external USB hard drive connected to your laptop.

    --------------------------------------------------------------
     
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  6. Halun.uighun

    Halun.uighun Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Enterprise, 64 bit
    Processor: Intel(R) Celeron(R) CPU N2940 @ 1.83GHz, Intel64 Family 6 Model 55 Stepping 8
    Processor Count: 4
    RAM: 3838 Mb
    Graphics Card: Intel(R) HD Graphics, 1983 Mb
    Hard Drives: C: 118 GB (7 GB Free);
    Motherboard: LENOVO, Intel powered classmate PC
    Antivirus: Windows Defender, Enabled and Updated
     
  7. flavallee

    flavallee Trusted Advisor

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    What's the exact serial number on your Lenovo laptop?
    What country was it purchased in?
    How did Windows 10 Enterprise 64-bit get installed in it?
    Is it owned by you or is it owned by a school?

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  8. Halun.uighun

    Halun.uighun Thread Starter

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    i don't know about the serial number or how windows 10 enterprise 64bit got installed but i purchased it in melbourne, victoria, australia(where i live). it is owned by me and i use it at school/for school purposes. this laptop is reccomended to all students at my school and most students use the same type of laptop as mine. although after asking multiple friends about my issue, they have not had the same problem. (i am not very good with tech by the way)
     
  9. flavallee

    flavallee Trusted Advisor

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    The serial number, model name, model number, etc. will be on a label on the bottom of the case or inside the battery compartment.
    The model number may also be on the frame of the display screen.

    ----------------------------------------------------------------
     
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  10. 123Zbyniek

    123Zbyniek

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  11. flavallee

    flavallee Trusted Advisor

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    123Zbyniek:

    He said in post #1 that it's a Lenovo ThinkPad laptop.
    We still don't know though what model number, serial number, etc. it is.

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  12. Halun.uighun

    Halun.uighun Thread Starter

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    yoga 11e
     

    Attached Files:

  13. Halun.uighun

    Halun.uighun Thread Starter

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  14. flavallee

    flavallee Trusted Advisor

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    According to that machine type number and serial number, you have THIS Lenovo ThinkPad 11e 20D9 laptop.
    According to its warranty information, it was purchased in September 2015 and came with Windows 8.1 64-bit and came with these specs:

    Capture.JPG

    ---------------------------------------------------------------
     
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  15. 123Zbyniek

    123Zbyniek

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    Attached Files:

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