1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Not even sure...

Discussion in 'Earlier Versions of Windows' started by ok2sayhello, Feb 3, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. ok2sayhello

    ok2sayhello Thread Starter

    Joined:
    Feb 3, 2003
    Messages:
    13
    ...what the problem is. Got a call at work that my PC at home had logged itself off the internet and just froze. Even the clock wasn't running. When I went home I immediately shut the system down. When it came back up it ran scandisk and all seemed to be normal. But before I could do anything I got error messages that IE and then Scandisk had caused a fault. I tried it again and the same thing happened. Before I can use the cursor to go to Help or shut the system down normally it freezes. Any suggestions????

    Jane
     
  2. pyritechips

    pyritechips Gone but Never Forgotten

    Joined:
    Jun 2, 2002
    Messages:
    26,907
    First Name:
    Jim
    <img src="http://forums.techguy.org/attachment.php?s=&postid=709367">
    Hello Jane!

    Can you tell us your computer imformation please? What brand is it, what Operating System. Also tell us if you have Anit-Virus software, and which one. And if you get any errors, please make note of them exactly and post them here.
     

    Attached Files:

  3. ok2sayhello

    ok2sayhello Thread Starter

    Joined:
    Feb 3, 2003
    Messages:
    13
    It's an IBM clone with a Windows 98 operating system and I have Norton Anti-vrus.

    Jane
     
  4. pyritechips

    pyritechips Gone but Never Forgotten

    Joined:
    Jun 2, 2002
    Messages:
    26,907
    First Name:
    Jim
    Can you boot the computer and see if it will go into safe mode? When you first turn it on, start tapping the F8 key. When you get the startup menu, choose safe mode.

    Have kep your Norton updated and have you recently done a full system scan?
     
  5. ok2sayhello

    ok2sayhello Thread Starter

    Joined:
    Feb 3, 2003
    Messages:
    13
    Hi Jim,

    I usually do update my Norton and I just did a scandisk and defragmented. I'm not at home now...but I will try to get it to safe mode. What do I do then???

    Jane
     
  6. steamwiz

    steamwiz

    Joined:
    Oct 4, 2002
    Messages:
    2,773
    Hi ok2sayhello

    We just want to know if it will start up in safe mode, and if it will run ok in safe mode

    By the way scandisk is not a scan for viruses

    steam
     
  7. pyritechips

    pyritechips Gone but Never Forgotten

    Joined:
    Jun 2, 2002
    Messages:
    26,907
    First Name:
    Jim
    To explain Safe Mode:

    When you computer starts, it first loads bare bones windows, then all the needed system and hardware drivers, then any software set to run at startup. When you boot into safe mode you will see that you have no sound and your display will be only 16 colour/640x480. This is because your audo and video drivers will not be loaded. You will also not be able to go online because modem drivers won't be loaded either. If in safe mode and you press ctrl+alt+del you should see only explorer displayed.

    To troubleshoot we want to eliminate any drivers or software as a possible cause of your specific problem. Start in safe mode and navigate around to see if it functions properly. Also go into control panel > system > device manager and see if there are any errors indicated there.
     
  8. ok2sayhello

    ok2sayhello Thread Starter

    Joined:
    Feb 3, 2003
    Messages:
    13
    Hi Jim,

    The computer seems to operate okay in safe mode. I didn't get to go into the control panel as I couldn't get online with it at home and didn't see those instructions. After I got on in safe mode I shut the system down again and brought it up normally. It seemed to be okay and I went online only to get a blue screen message screen after a few minutes. The error read:

    FILE NAME: VMM(01) + 00012308 ERROR OE: 0028:C00133D8

    Don't know if this helps or not. If you can give me specific instuctions I will print this out before I leave work and try them at home.

    Thanks,

    Jane
     
  9. pyritechips

    pyritechips Gone but Never Forgotten

    Joined:
    Jun 2, 2002
    Messages:
    26,907
    First Name:
    Jim
    Hello again Jane:

    This maybe due to a driver or software conflict.

    One thing you can do is go to HERE download and run StartupList. It will generate a text files of all your software. Post it here so that we can see if there is any bad software on your system.

    Got to Start > Run... and typed in msconfig. Once you are in the msconfig window, clcik the last tab called Startup. It will show you a list of things that run with Windows when it starts up. Uncheck them all. This is safe. Obviously whatever you uncheck won't run when your computer starts again but don't worry about that. This is merely to narrow down where the problem is.

    If your computer runs ok, add back, ONE AT A TIME, the items you unchecked. Check ONE item and reboot, letting the computer run to see if you gat errors or freezing up. If all is well, add the next item. Continue until you get the freezups and errors again. Note what the software was that you last added and let us know!
     
  10. ok2sayhello

    ok2sayhello Thread Starter

    Joined:
    Feb 3, 2003
    Messages:
    13
    ok..duh!!!!!! I got the startup list in notepad but how do I get it here???

    Jane
     
  11. Steppinstone

    Steppinstone

    Joined:
    Aug 18, 2002
    Messages:
    2,798
    Click on edit at the top of notepad click copy or select all then click open a reply window , right click hit paste! Steppinstone
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/116816

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice