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Not Much Works

Discussion in 'Virus & Other Malware Removal' started by RussianGirl, Dec 14, 2011.

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  1. RussianGirl

    RussianGirl Thread Starter

    Joined:
    Dec 14, 2011
    Messages:
    3
    This computer will not allow me to open AVG or any other programs. I've tried various ways to resolve the problem. I don't even remember everything that I tried. I've been up all night and gotten nowhere. I'm not exactly sure what happened. My mom's stupidity. I told her not to download something, she did, then the computer did this. Now I'm here fixing it, of course. Could someone please help?
     
  2. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
    • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
    • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Watch Topic button to the right of your topic title and then choosing the notification method ( Recommended: Inmediate Notification)
    • The fixes are specific to your problem and should only be used for the issues on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
    • It's often worth reading through these instructions and printing them for ease of reference.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.

    IMPORTANT NOTE : Please do not delete anything unless instructed to.
    DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
    Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.


    Vista and Windows 7 users:
    These tools MUST be run from the executable (.exe) every time you run them
    with Admin Rights (Right click, choose "Run as Administrator")


    Stay with this topic until I give you the all clean post.
    ----------

    Please download DDS from either of these links

    LINK 1
    LINK 2

    and save it to your desktop.
    • Disable any script blocking protection
    • Double click dds to run the tool.
    • When done, two DDS.txt's will open.
    • Save both reports to your desktop.
    ---------------------------------------------------
    Please include the contents of the following in your next reply:

    DDS.txt

    Attach.txt
    ----------

    GMER

    Download GMER Rootkit Scanner from here or here.
    • Extract the contents of the zipped file to desktop.
    • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.

      [​IMG]
      Click the image to enlarge it
    • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
      • IAT/EAT
      • Drives/Partition other than Systemdrive (typically C:\)
      • Show All (don't miss this one)
    • Then click the Scan button & wait for it to finish.
    • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
    • Save it where you can easily find it, such as your desktop, and attach it in your reply.

    **Caution**
    Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
    .
    ----------


    Please download aswMBR to your desktop.

    • Double click the aswMBR icon to run it.
    • Click the Scan button to start scan.
    • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.

    [​IMG]
    Click the image to enlarge it
    ----------

    In your next reply please post the logs created by DDS, GMER and aswMBR. :)
     
  3. RussianGirl

    RussianGirl Thread Starter

    Joined:
    Dec 14, 2011
    Messages:
    3
    Hi and thank you so much!
    I did as you said but the GMER Rootkit Scanner and aswMBR both asked me which program I'd like to use to open them. I'm not sure what to do there.
     

    Attached Files:

  4. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi RussianGirl,

    We will try something else. :)
    ---------

    Please download TDSSKiller.zip
    • Extract it to your desktop
    • Right-click and Run as Administrator TDSSKiller.exe
    • Press Start Scan
      • Only if Malicious objects are found then ensure Cure is selected
      • Then click Continue > Reboot now
    • Copy and paste the log in your next reply
      • A copy of the log will be saved automatically to the root of the drive (typically C:\)
    ----------

    Download Combofix from either of the links below, and save it to your desktop.
    Link 1
    Link 2

    **Note: It is important that it is saved directly to your desktop**

    --------------------------------------------------------------------

    IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

    --------------------------------------------------------------------

    Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the C:\ComboFix.txt for further review.
    ----------

    In your next reply please post the logs created by TDSSKiller and ComboFix. :)
     
  5. RussianGirl

    RussianGirl Thread Starter

    Joined:
    Dec 14, 2011
    Messages:
    3
    I tried both of the programs and they too asked me what I'd like to use to open them. :\
    My AntiVirus and AntiSpyware applications are disabled.
     
  6. jeffce

    jeffce Malware Specialist

    Joined:
    May 10, 2011
    Messages:
    1,727
    Hi RussianGirl,

    Please download exeHelper to your desktop.
    Double-click on exeHelper.com to run the fix.
    A black window should pop up, press any key to close once the fix is completed.
    Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

    Note : If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together ( they will both be in the one file ).

    In your next reply, please submit:
    exehelperlog.txt
     
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