Solved Not printing HP 3830 all in one

dano_61

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Joined
May 4, 2004
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1,559
Hello

I have a HP 3830 all in one printer , I bought a new black ink yesterday when i try to print the printer goes through the motion but when the paper comes out there is no writing om paper
My computer is a Dell Optiplex 720

Please help

Thank you

Dan



Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20201112172742.000000-300
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 4 GB
Graphics Card: Intel(R) HD Graphics, 1796 MB
Hard Drives: C: 231 GB (181 GB Free);
Motherboard: Dell Inc. 0J3C2F, ver A01, s/n /51KRPS1/CN7360422H0CRP/
System: Dell Inc., ver DELL - 6222004, s/n 51KRPS1
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Joined
Mar 30, 2014
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Did you take the tape of the metal end of the cartridge before installing it in the printer? If so, it sounds like you may have received a defective cartridge.
 

Couriant

James
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Mar 26, 2002
Messages
40,586
To add: try printing a status sheet direct from the printer itself to make sure that you are seeing a blank page.
 

dano_61

Thread Starter
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May 4, 2004
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Thanks for responding Dr Spyware yes I took the covering off , I have a colour cartridge I will see if that prints
 
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Have you tried what James (Couriant) mentioned above yet? If so, what were the results?
 

flavallee

Frank
Trusted Advisor
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May 12, 2002
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83,543
I have a HP 3830 all in one printer , I bought a new black ink yesterday when i try to print the printer goes through the motion but when the paper comes out there is no writing om paper
What is the exact serial number(S/N) and product number(P/N) on your HP OfficeJet 3830 All-In-One Printer?

See if this article is of any help to you.

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dano_61

Thread Starter
Joined
May 4, 2004
Messages
1,559
Hi Frank

The product number is K7V40A and the serial number is slp49noig3
 

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