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not recognizing school network

Discussion in 'Networking' started by kudzai21, Aug 14, 2009.

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  1. kudzai21

    kudzai21 Thread Starter

    Joined:
    Aug 14, 2009
    Messages:
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    hey guys i am connecting to the internet using a school network but lately sometimes my computer does not recognise the network and when it does i can only connect to the internet for like only a few minutes. i have tried to change and network card and still same problem. i am the only one in the building having this problem. i am using windows 7. can anyone help me??????
     
  2. 1002richards

    1002richards Retired Trusted Advisor

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    Hi and Welcome to TSG,
    What has your school IT dept suggested so far??

    Richard
     
  3. kudzai21

    kudzai21 Thread Starter

    Joined:
    Aug 14, 2009
    Messages:
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    we're on holiday here so they're closed anyway i don't think i would unstand they. i am in china and they speak chinese and i only speak english
     
  4. JohnWill

    JohnWill Retired Moderator

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    Oct 19, 2002
    Messages:
    106,418
    Without knowing anything about the school network, it's pretty hard to specify a cause or possible solution.

    Wired, wireless? If there's a router or modem involved locally, what's the exact make/model?


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
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