not starting properly

[beetlejuice]

i have win 98 second edition and when i shut off my computer and turn it back on, when it comes up to the desktop and freezes with the hour glass. then i hit ctrl+alt+del and it says Msgsrv32 (not responding) how can i fix this so it will start up normally? and is this program important, can i delete it? thanks

 

[Cookiegal]

Here is an article I found at Microsof on this problem that may help.

http://support.microsoft.com/default.aspx?scid=kb;en-us;169987

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