'not supported mode'

My friend recently tried playing a dvd on her computer, and a message came up on the screen, which she clicked 'ok' to without really reading it. The screen then went blank, except for the words 'not supported mode'. Now the computer will only start in safe mode, and she doesnt know what to do to get it running again normally.

She thinks the message that came up was asking whether she wanted the computer to revert to 256 colour, or some similar resolution/colour type setting question.

Can she use system restore to get the computer running again? How often does the computer automatically create restore points? And does using system restore delete any files that have been saved onto the computer (eg photos) since the last system restore?

Or is there a setting that can be changed in safe mode that will sort out the problem?

Btw, she is using a dell 4400 desktop pc with windows xp home, plugged into a samsung LW22A13W flat panel monitor...any ideas as to how to solve this would be greatly appreciated, as she needs to get this fixed asap!

Thanx so much for ur time!

 

Boot like your were going to safe mode and use - Last Known good config

 

tried that, didnt work, any other suggestions?

 

Use Restore,just find a restore point from before the problem started.Restore won't delete anything.

 

thanx so much, system restore worked! Everythings running fine now

 

Glad you sorted that out.