Solved Notepad App Vanished-NPE Scan Results Are Bizarre

Eileen33

Thread Starter
Joined
Jul 14, 2020
Messages
5
Hey,

I restarted my pc and when I returned, I noticed my 'Notepad' app was missing from the taskbar. Not thinking much about it I simply went to the Microsoft Store to get it back. When I tried to do so it wouldn't allow me. Normally when I type notepad in the search box at the bottom left, it shows up in the results and I usually pin it to the taskbar. I can't even see it now. I ran several scans for malware and viruses with MBAM Premium, Bitdefender Antivirus+, ADW Cleaner and nothing was detected. I performed a sfc /scannow and it found no integrity violations. As a last resort I ran Norton Power Eraser. It detected a few things.

I was ready to fix them but I'm not sure what they mean and I'm afraid I might mess up things if I did, so I decided to reach out to you all first. Below is a screenshot of the results from the NPE Full Scan.

MY PC:

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200628102850.000000-180
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 4
Total Physical RAM: 32 GB
Graphics Card: Intel(R) HD Graphics 4600, 1024 MB
Hard Drives: C: 476 GB (384 GB Free);
Motherboard: Dell Inc. 00V62H, ver A00, s/n /HQWZM22/CN7220047I01JO/
System: Dell Inc., ver DELL - 1072009, s/n HQWZM22
Antivirus: Windows Defender, Disabled



NPE.png
 

kevinf80

Kevin
Malware Specialist
Joined
Mar 21, 2006
Messages
11,428
Hello Eileen33 and welcome to TSG,

Run the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...

When you`ve downloaded FRST64.exe, rename it to FRST64English.exe...

  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"


  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Thank you,

Kevin..
 

Eileen33

Thread Starter
Joined
Jul 14, 2020
Messages
5
Hey :)

It wouldn't let me paste the results as they were too large or something? I'll attach them instead.
 

Attachments

kevinf80

Kevin
Malware Specialist
Joined
Mar 21, 2006
Messages
11,428
Hello Eileen33,

Your logs do not show any signs of Malware or Infection. The issue with Notepad should be easy for you to fix, Notepad.exe does show in its default folder C:\Windows\System32.

Navigate to C:\Windows\System32 scroll to "Notepad.exe" right click on that file and select "Create shortcut" an alert will show (cannot create shortcut here, do you want to create on desktop) click on "YES"

You will now have a shortcut to Notepad on your Desktop. Rightclick on that shortcut and select "Copy"

Now navigate to "C:\Users\your user name\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories
Right click on Accessories and select "Paste" That should be Notepad working again for you...

You will have to show hidden files and folders to see the appdata folder...

https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Let me know the outcome please...

Thank you,

Kevin
 

kevinf80

Kevin
Malware Specialist
Joined
Mar 21, 2006
Messages
11,428
Hello Eileen33,

Good to hear Notepad is working for you again. All we need to do now is remove FRST and its logs etc..

Right click on FRST here: C:\Users\Bluem\Desktop\FRST64.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST64 to uninstall

That action will remove FRST and all created files and folders...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...
 

Eileen33

Thread Starter
Joined
Jul 14, 2020
Messages
5
I am so sorry for taking so long to reply. I want to thank you personally, and everyone else here for taking the time to help me and many others without charging a $9,000,000 service charge. If I see any threads here where I can help, I will do my best.

Thank you all. :)

P.S. I have a real problem with Bluetooth right now. I'll try to fix it myself before I bother you all, but if I can't, is it okay to come back here for help?
 

kevinf80

Kevin
Malware Specialist
Joined
Mar 21, 2006
Messages
11,428
Feel free to comeback anytime, but will be better to start a new thread....:giggle:
 

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