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Nothing is working

Discussion in 'Virus & Other Malware Removal' started by monstermovie, Apr 26, 2012.

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  1. monstermovie

    monstermovie Thread Starter

    Apr 26, 2012
    Hello It started with re-directs from yahoo searches so I downloaded Malewarebytes Anti-Malware to see if it could find the problem it found some problems and all seemed to run well for about a half hour. Then the computer restarted by itself while I was browsing the net.
    When it came on again, All my .Exes and shortcuts wouldnt work.
    I tried updating the registry definitions no luck. I have downloaded Hijack this but it will not allow it to run. Not even in safe mode. AVG has been turned off and wont get back on.
    I also tried changing the names of files to .com but with no success.
    The only thing that seem to be working is internet explorer
    I believe I still have the virus but have no way to scan for it.
    I am running Windows 7 Version 6.1 version 7600
    Any help would be so greatly appreciated.
    Thank You
  2. monstermovie

    monstermovie Thread Starter

    Apr 26, 2012
    A bit more information on my computer and the problem.

    I was able to pull up system in the control panel.
    Processor pentium dual core cpu [email protected]
    Installed Memory 4.00 GB 3.75 Usable
    System Type 64 bit operating system

    It should also be noted that only the 64 bit version of internet explorer will work.

    I have also noticed some microsoft programs and accessories will work like Paint.

    When I try and install hijack this I get installation directory must be on a local hard drive error. even though I only have 1 hardrive on my computer. This is typical of everything I try to install.

    I dont know how, but today windows firewall came back on and seems to be working.
  3. Glaswegian

    Glaswegian Malware Specialist

    Dec 5, 2004
    Hi and welcome to TSG

    My name is Iain and I will be helping you clean your system.

    You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

    Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.

    Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

    If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

    Please ensure that you follow the instructions in the order I have them listed. Note that if you do not respond within 5 days I shall no longer check this thread for replies.

    Please do not install or uninstall any programmes, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.

    IMPORTANT - for Windows Vista and Windows 7 start all tools by using right click > Run as Administrator.

    NOTE: You may need a flash/USB drive to download files and transfer them to the infected system.

    Please download Rkill from any one of these links and save it to your desktop.


    Now double click on Rkill to run it. If the first one doesn't work try the next one.

    This will help remove certain processes and should restore any file associations and your desktop. Note: Your system is still infected as Rkill does not delete files - it merely helps to temporarily disable the infections, allowing us to start the cleansing process.
    Do NOT reboot after running Rkill.


    Please download exe_fix to your desktop. (Use your falsh drive to transfer it)

    Double click on exe_fix.com to run it.

    Type the number 1 at the prompt and allow the tool to run.

    This will allow you to run .exe files.


    Please download TDSSKiller.zip and extract TDSSKiller.exe to your desktop.

    Execute TDSSKiller.exe by doubleclicking on it. Press Start Scan.


    • If Malicious objects are found, ensure Cure is selected (it should be by default)


    • Click Continue then click Reboot now


    • Once complete, a log will be produced at the root drive which is typically C:\

      For example, C:\TDSSKiller.

    Please attach that log.
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