Nothing recognizes the CD in my drive

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Sherrypa

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Apr 26, 2001
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My system recognizes I have 2 CD Rom drives (E & F),, one is a burner (this one is working fine) & the other is just a drive - (ATAPI CD-ROM DRIVE - this one is not). I went into properties/general & it says the device is working properly. However, when I put a data disc in & attempt to access it, it says 'the device is not accessible', the device is not ready. The message is a Windows Explorer message. I attempted to use Norton to diagnose the problem, but it to doesn't recognize there's a disc in the drive. Any ideas on what could be wrong. I would really like to be able to use both drives at the same time. All help is greatly appreciated. Thanks, Sherry
 

~Candy~

Retired Administrator
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Jan 27, 2001
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Have you tried more than one disk? Have you cleaned the drive lately? Has it worked in the past?
 

Sherrypa

Thread Starter
Joined
Apr 26, 2001
Messages
5
Yes, I tried that also. I put a LASER-MATIC LASER LENSE CLEANER into the drive. The light on the drive blinked on & off while I heard swishing. After about 10 seconds both the light went off & I no longer heard noice coming from the drive. I was supposed to hear voice instructions, but again nothing. Do you have any other suggestions?
Thanks,
Sherry
 
Joined
Jun 27, 2000
Messages
6,832
Go back to the drive in device manager and highlight it. Select “Remove” at the bottom of the device manager box. OK and reboot. It will reload the drivers for the CD-ROM.

You didn’t answer the question about whether it worked before. Did it quit when you installed any other hardware of software – especially the CD recorder?
 

Sherrypa

Thread Starter
Joined
Apr 26, 2001
Messages
5
Actually it's a very complicated answer. Yes, it did work, but I had installed software that would enable me to dial in from home & work (I'm a programmer for an insurance co) and it still worked, but something went wrong (I believe my husband was fiddling around with something & the ability to dial in stopped working. In order to get this working my nephew who is a computer technician by trade had to reformat my hard drive & re-install everything. I believe it still worked. A month or so went by & again I had a problem with dialing in to work (this is critical since I'm on call 24/7 & it's a long ride at 2 am), so now embarresed to ask my nephew to fix it, a co-worker, who claims to know everything there is & who is constantly upgrading his/his family's pc, offered to re-install windows for me. Since then everything has worked wonderfully, except for the drive. When I questioned him, he said they can just stop working. I'm not sure I buy it or really want to replace the drive if my system still recognizes it. I think there may be something not attached, or set up wrong. However, I'm done some nasty damage to my pc before & am afraid to just play with the settings if I don't know what I'm doing.
I am going to try your suggestion now & I'll let you know what happens.
Thank you,
Sherry
 
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