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ntdll.dll corrupt file

Discussion in 'Windows 7' started by jenseib, Jan 16, 2013.

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  1. jenseib

    jenseib Thread Starter

    Joined:
    Jan 16, 2013
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    I have been trying to log onto msn all day and it keeps crashing after a minute or so. After looking and doing some suggested things. I am told I have a corrupt ntdll.dll file. MSN's site suggested calling their tech support to get it fixed. Well about 30 minutes later and sent to every wrong person, I have not talked to anyone who could help and hung up. I was never sent to the right dept.
    Does anyone know how to fix this. I am not super computer savvy either.
    Thanks
     
  2. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Run these scans and post the logs:



    • Windows 7 System File Checker
    • Click on Start and type cmd in the search box. Right click on cmd in the popup menu and select Run as Administrator.
    • Another box will open, at the Command Prompt, type sfc /scannow and press Enter. (Note the gap between the c and the /)
    • Let the check run to completion. DO NOT reboot the PC or close the cmd window.
    • Copy & Paste the following command at the Command Prompt and press Enter:

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    • This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
    • Zip up the file and attach it to your next post.




    Please download Farbar Service Scanner and run it on the computer with the issue.

    • Put a check mark in all the boxes.
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.
    ===============================================================

    You could also try running your browser with no Add-ons and tell me if that fixes the problem: How to run Firefox and Internet Explorer with no add-ons


    ==============================================================
     
  3. jenseib

    jenseib Thread Starter

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    Jan 16, 2013
    Messages:
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    ok, I did the first step, but I don't know how to make a zip file to attach it.
     
  4. jenseib

    jenseib Thread Starter

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    Messages:
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    Ok, I think I attached the file
     

    Attached Files:

  5. jenseib

    jenseib Thread Starter

    Joined:
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    Messages:
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    Farbar Service Scanner Version: 16-01-2013
    Ran by jenseib (administrator) on 17-01-2013 at 07:04:41
    Running from "C:\Users\jenseib\Downloads"
    Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
     
  6. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    The system file checker only found one non essential file that was corrupted and repaired it. The Farbar scan only found that Defender is disabled, are you using Microsoft Security Essentials?

    We will do a closer check on the problem file:



    Please download SystemLook from one of the links below and save it to your Desktop.



    • Double-click SystemLook.exe to run it.
    • Vista/Windows 7 users right-click and select Run As Administrator.
    • Copy and paste everything in the codebox below into the main textfield:
      Code:
      :filefind
      ntdll.dll
      
    • Click the Look button to start the scan.
    • When finished, a Notepad window will open SystemLook.txt with the results of the search and save a copy on your Desktop.
    • Please copy and paste the contents of that log in your next reply.
     
  7. jenseib

    jenseib Thread Starter

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    Jan 16, 2013
    Messages:
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    Ok, I'll do that next. Yes I use Microsoft Security Essentials
     
  8. jenseib

    jenseib Thread Starter

    Joined:
    Jan 16, 2013
    Messages:
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    I can't get the system look thing to work. It says script required.
     
  9. jenseib

    jenseib Thread Starter

    Joined:
    Jan 16, 2013
    Messages:
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    I think I am fixed. My issue was with msn crashing over and over. I unistalled it and reinstalled and all seems to be working now ....knock on wood
     
  10. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    The script required for System Look is in the code box.

    As long as you are happy with the way the system is running we don't need to go any further, but please post back if there is any indication that things are not quite right.
     
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