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ntkrnlmp.exe file in-game

Discussion in 'Games' started by HeartIllusion, Jan 20, 2018.

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  1. Cherylmorse

    Cherylmorse

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    Even I didn't found the errors inside the game.
     
  2. HeartIllusion

    HeartIllusion Thread Starter

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    Jeny
  3. dckeks

    dckeks

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    Sorry to hear. I am out all weekend but will check the dumps Monday and let you know what I see.

    It also would be helpful to do the following:

    Please follow this tutorial to run driver verifier.
    https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.
     
  4. HeartIllusion

    HeartIllusion Thread Starter

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    That's alright, enjoy your weekend.

    This is the log I got from the driver verifier once I received a BSOD.
    https://www.dropbox.com/s/5r36lpsgfs0zir5/021018-35796-01.dmp?dl=0

    That one happened when I tried getting back into windows, but crashed.
    The first one I got when I had driver verifier on stayed empty, unsure why.
    Should I run it again?
     
  5. dckeks

    dckeks

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    It still looks like the nvidia card driver is the cause. Maybe one of your other drivers is corrupting it. Please do the following:

    List all Drivers
    http://www.nirsoft.net/utils/driverview.html
    1. Download the correct version for your computer (32 or 64 bit)
    2. Extract and Run the file
    3. Select View Menu and Check
      1. Mark Non-Microsoft Drivers
      2. Hide Microsoft Drivers
      3. Add Header Line To CVS/Tab-Delimited File
    4. Select Edit menu and choose Select All or use (Ctrl + A)
    5. Select File menu and choose Save Selected Items
    6. Save as Drivers or other known name
    7. Save As Type Comma-delimited text file (.csv)
    8. Upload the file to your next reply
     
  6. HeartIllusion

    HeartIllusion Thread Starter

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  7. dckeks

    dckeks

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  8. dckeks

    dckeks

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  9. dckeks

    dckeks

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    I think the following tests would be good to run as well.

    Stress Test Your CPU - Prime 95
    https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html

    Select the Blended Test
    Record maximum temperatures and duration of testing.
    Best to test > 3 hrs and abort testing as needed for freezing, temperature changes, etc
    Please use the Microsoft snipping tool to post images to your reply

    Stress Test GPU - FurMark
    https://www.tenforums.com/tutorials/13081-furmark-gpu-stress-test.html

    Make note of the importance of temperature monitoring and aborting the test in the GPU link
    Test for approx 1 hour
    Please use the Microsoft snipping tool to post images to your reply
     
  10. HeartIllusion

    HeartIllusion Thread Starter

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    Capture.PNG

    The CPU seemed to have went fine. But within the first minute of doing the GPU stress it gave me a BSOD.
    I don't think I'm overclocking.
     
  11. dckeks

    dckeks

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    Did you reinstall the drivers from the HP Link I included? Did you pay attention and record the temperatures during the Prime 95 testing?
     
  12. HeartIllusion

    HeartIllusion Thread Starter

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    Yes I reinstalled the drivers. During the CPU the temperatures were around 75C-83C, apart from the GPU which stayed around 0C-45C.
    When I did the GPU the temperature rised to 60C-65C.
     
  13. dckeks

    dckeks

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    I am starting to think we need to start with a clean install of Windows 10 and see if it works better for you and gives us a clean start if needed for continuing troubleshooting this issue.

    You can try the Reset option as follows but I think your best option is a clean install.

    How to Reset Windows 10

    Do not do any of this unless you have Current Backup

    Refreshing Windows 10 will cause you to lose all your installed apps, third party programs but you will allow you the option to keep your personal files.

    To refresh your Windows 10 follow these steps:
    1. Boot to Safe mode using one of the options in the following link
    https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
    1. After your computer restarts choose Troubleshoot.
    2. Now click Advanced.
    3. Choose Reset this PC and choose Keep my files.
    4. The refreshing process will start. This will take a while so be patient.
    http://www.thewindowsclub.com/reset-windows-10

    How to Clean install Windows 10 from USB

    How to make a bootable DVD or USB via the media creation tool

    https://www.microsoft.com/en-us/software-download/windows10

    When it asks "enter your Product Key", leave blank and continue
    Windows will auto-activate from the key embedded in your system

    How to Clean install Windows 10
    https://answers.microsoft.com/en-us.../aef0ae63-2117-41ee-a8ea-4a3181625b08?auth=1p
     
  14. HeartIllusion

    HeartIllusion Thread Starter

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    Alright, I'll try a clean install of windows 10.
    It's alright to save files and transfer them back in? Files such as pictures and documents. (Microsoft Word, etc.)
     
  15. HeartIllusion

    HeartIllusion Thread Starter

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