Ntoskrnl.exe Causing Bluescreens

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

LordJmd

Thread Starter
Joined
Sep 26, 2020
Messages
13
Hi sorry if this is a bad post to read but I'm not to tech advanced. My pc bluescreens every day guaranteed multiple times i mostly play games on it but even if its just idling with nothing open it can happen. I downloaded bluescreenview and noticed everyone of them is caused by ntoskrnl.exe so I looked for fixes to no avail. I will list now what I have done to try fix the problem.

  1. Updated drivers and win10
  2. Fresh install of win10
  3. Hdd defrag and clean-up
  4. Sfc/scannow
  5. Chkdsk
  6. Windows mem diag
  7. Also made a usb boot of memtest86

After doing all the above I still get the bluescreen and found not one error in doing so.

Please could anyone suggest something else I could try to resolve the issue I don't have much money so I cannot just go out and buy a new pc this is the best I can do.

PC Specs
Mobo: msi ms-7599
Processor: amd fx-8350
Gfx: rx 580
Ram 16gb 1333mhz

Thabk you for anyone that could help in any way even just a suggestion
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,146
Hi, post the minidump files and it may help us locate the problem.
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.

Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
Attach the zip folder by using the 'Upload a File' button.
======
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
 

LordJmd

Thread Starter
Joined
Sep 26, 2020
Messages
13
Thanks for getting involved im currently working on nights but when I get up tomorrow I will upload the files thanks again
 

LordJmd

Thread Starter
Joined
Sep 26, 2020
Messages
13
Okay so here are the dumpfiles you requested and a copy of the sysinfo

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200910193740.000000+060
Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: Radeon RX 580 Series
Hard Drives: C: 1852 GB (1646 GB Free); E: 9 GB (5 GB Free);
Motherboard: MSI 870A-G54 (FX), ver 3.0, s/n To be filled by O.E.M.
System: American Megatrends Inc., ver 7599MS - 20121127, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated
 

Attachments

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,146
Minidump check x 4 - in part.
PHP:
PAGE_FAULT_IN_NONPAGED_AREA(50)
Invalid system memory was referenced.  This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: fffffffffff01b58, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8030d0cba5e, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------
Could not read faulting driver name

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.19041.508

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  9

FAILURE_BUCKET_ID:  AV_R_INVALID_nt!ExFreePool

Followup:     Pool_corruption
---------
======================
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff804283fb2f7, Address of the instruction which caused the bugcheck
Arg3: ffffb600eed7c920, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
-----------------

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  AMDRSServ.exe

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

Followup:     MachineOwner
=========================
The minidump files are not telling me much.
IMAGE_NAME: Pool_Corruption
Pool_corruption is mentioned and that usually relates to faulty memory.
Did you run a full memory test?
It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.

PROCESS_NAME: AMDRSServ.exe
Check and update AMD drivers
https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect
 

LordJmd

Thread Starter
Joined
Sep 26, 2020
Messages
13
Yea I ran a full mem test with both windows and memtest86 but no errors were found. Should I run the windows memory test on each stick individually in each slot I think the mobo I have needs atleast dimm slot 1 filled to start so the manual says how would I go about doing that and the amd drivers are updated to recommended drivers
 

LordJmd

Thread Starter
Joined
Sep 26, 2020
Messages
13
Also I have 4x4gb sticks installed and the sysinfo shows the 16gb of physical memory so does that rule out the mobo being at fault?
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,146
Running a test on each stick of ram and in different slots, will exclude memory as being the issue.
Also, running the test for at least 8 passes, is recommended.
 

LordJmd

Thread Starter
Joined
Sep 26, 2020
Messages
13
Okay so I have work in an hour so gonna let it run like this I have moved sticks around to test it again so should I wait until the pass has gotten to 8. Its my last shift for 6 days so Tomorrow I will do them individually if no errors are found
 

Attachments

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top