Ntoskrnl.exe Causing Bluescreens

blues_harp28

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Yes, was the answer yesterday 😉 and is still today.

Should the memory test pass - with no faults,
Other reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
======
Check for overheating during game playing.
https://openhardwaremonitor.org/
http://www.piriform.com/speccy
======
Hard drive test.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US
ISO to USB
https://www.seagate.com/files/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip
 
Last edited:

LordJmd

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Sep 26, 2020
Messages
13
Okay so no faults found i will go ahead with the hdd test first and its faulty drivers would there be a driver tool you suggest to check them as there is alot that pop up and I dont really know if I should trust them
 

blues_harp28

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Messages
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It is always best practice to download drivers from the manufacturers website - and not trust programs that download the drivers for you.
The driver program may add other unwanted programs to the download or give you the wrong/out of date driver.
 

LordJmd

Thread Starter
Joined
Sep 26, 2020
Messages
13
Okay the hdd tool isn't working for me gets stuck at loading extensions then windows restarts and disk checks the USB I can open the command line just fine tho could I do the check via that if so what would I need to write to start the check
 

LordJmd

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Sep 26, 2020
Messages
13
okay, the problem was I used a 64gb USB when it says 32gb max. I'm shopping in the morning so I will try pick up a blank DVD. Also I have a new minidump here I was trying to monitor the temps and it crashes within 30mins of gameplay
 

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blues_harp28

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Is it only when playing games that it blue screens?
Nothing standing out in the dump files that I can see.
Keep watching the temps during games and report back.
Minidumps x 1- in part.
PHP:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffff78100000360, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000087, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80483d09109, address which referenced memory

Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  19041.1.amd64fre.vb_release.191206-1406

SYSTEM_MANUFACTURER:  MSI

SYSTEM_PRODUCT_NAME:  MS-7599

SYSTEM_SKU:  To Be Filled By O.E.M.

SYSTEM_VERSION:  3.0

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  V17.20

BIOS_DATE:  11/27/2012

BASEBOARD_MANUFACTURER:  MSI

BASEBOARD_PRODUCT:  870A-G54      (FX)

BASEBOARD_VERSION:  3.0

DUMP_TYPE:  2

BUGCHECK_P1: fffff78100000360

BUGCHECK_P2: ff

BUGCHECK_P3: 87

BUGCHECK_P4: fffff80483d09109

WRITE_ADDRESS: fffff804846fa390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
 fffff78100000360 

CURRENT_IRQL:  0

FAULTING_IP: 
nt!PpmIdlePrepare+139
fffff804`83d09109 4c8b00          mov     r8,qword ptr [rax]

CPU_COUNT: 8

CPU_MHZ: fb4

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 15

CPU_MODEL: 2

CPU_STEPPING: 0

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  System

THREAD_SHA1_HASH_MOD:  ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693

FOLLOWUP_IP: 
nt!PpmIdlePrepare+139
fffff804`83d09109 4c8b00          mov     r8,qword ptr [rax]

FAULT_INSTR_CODE:  a0008b4c

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!PpmIdlePrepare+139

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.19041.508

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  139

Followup:     MachineOwner
---------
1: kd> logclose;q
       ^ Syntax error in 'logclose;q'
 

LordJmd

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Joined
Sep 26, 2020
Messages
13
okay temps are fine CPU running at 28 degrees and gfx card maxed out at 45 - 50 degrees i just bluescreened with only steam and discord running steam in the background no games loaded at all i will upload that minidump but again i don't think it will help much
 

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blues_harp28

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Minidumps x 1 - in part.
PHP:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffff803522fb58c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803508cae62, address which referenced memory

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  19041.1.amd64fre.vb_release.191206-1406

SYSTEM_MANUFACTURER:  MSI

SYSTEM_PRODUCT_NAME:  MS-7599

SYSTEM_SKU:  To Be Filled By O.E.M.

SYSTEM_VERSION:  3.0

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  V17.20

BIOS_DATE:  11/27/2012

BASEBOARD_MANUFACTURER:  MSI

BASEBOARD_PRODUCT:  870A-G54      (FX)

BASEBOARD_VERSION:  3.0

DUMP_TYPE:  2

BUGCHECK_P1: fffff803522fb58c

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff803508cae62

READ_ADDRESS: fffff803512fa390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff803522fb58c

CURRENT_IRQL:  2

FAULTING_IP:
nt!KiChooseTargetProcessor+422
fffff803`508cae62 8b052407a300    mov     eax,dword ptr [nt!KiHeteroSchedulerOptions (fffff803`512fb58c)]

CPU_COUNT: 8

CPU_MHZ: fb4

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 15

CPU_MODEL: 2

CPU_STEPPING: 0

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.19041.508

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  422

FAILURE_BUCKET_ID:  AV_nt!KiChooseTargetProcessor

BUCKET_ID:  AV_nt!KiChooseTargetProcessor

PRIMARY_PROBLEM_CLASS:  AV_nt!KiChooseTargetProcessor

TARGET_TIME:  2020-09-28T20:12:28.000Z

OSBUILD:  19041

OSSERVICEPACK:  508

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  191206-1406

BUILDLAB_STR:  vb_release

BUILDOSVER_STR:  10.0.19041.1.amd64fre.vb_release.191206-1406

ANALYSIS_SESSION_ELAPSED_TIME:  29ae

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_nt!kichoosetargetprocessor

FAILURE_ID_HASH:  {73fcfa5f-3a46-b7e6-d0fb-72b61d4db0b4}

Followup:     MachineOwner
It's saying much the same and not highlighting the problem.
Run the hard drive test and report back.
======
Running driver verifier may help find drivers that are causing the blue screen.
Read all information first - including how to turn off the driver verifier once it has run.
https://www.thewindowsclub.com/windows-driver-verifier-device-manager
Do Not use the repair tool offered at the above website.
======
Set a System Restore point before you run driver verifier
https://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/
Edit
I have never had to use driver verifier and reading the suggestions at Microsoft - check out the following.
I'd suggest that you first backup your data just in case
https://answers.microsoft.com/en-us...behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Start your PC in safe mode in Windows 10
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
 
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