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Nuance PDF Pro 5 System Crash

Discussion in 'Virus & Other Malware Removal' started by RogerS1900, Jan 15, 2013.

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  1. RogerS1900

    RogerS1900 Thread Starter

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    Jan 15, 2013
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    I have noticed this problem in other threads, now closed. I have PDF Professional 5 installed.

    I have been experiencing frequent crashes of the system, either the computer hanging up, or the "Blue Screen of Death". I also ended up with a corrupted Outlook "OST" file, requiring a complete rebuild.

    Carefully logging when this happened, it appeared to be related to the loading and use of Microsoft Outlook. I am using Outlook 2007 on Window 6 (64 bit).

    Gathering information from a number of posts on a variety of sites, I found one recommendation to start Outlook in the "safe mode", and disable the add-ons to see if this made any difference. This is done by holding down the "control" key while starting the application.

    I did this, and disabled the two of them, one of which was PDF Pro 5. Since then, I have experienced none of the previous problems, and am again back to normal. As you know, in Microsoft Office, if an add-on is activated on any of the applications, it shows up on all of them.

    I am at a complete loss as to why it took this long for the problem to appear, as PDF Pro 5 has been installed for a number of months already.

    Anyway, maybe this can be of help to others suffering from the same malady.
     
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