1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Nused Computer Cleanup Assistance

Discussion in 'Windows Vista' started by ribrown, Aug 4, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. ribrown

    ribrown Thread Starter

    Joined:
    Sep 17, 2011
    Messages:
    80
    Hi, I have obtained a new/used laptop computer from a friend that I'd like to start using that contains a lot of software that I'd like to remove. It' also has a lot of settings that I'm not familiar with as well as open programs in the bottom right tray which I think should be dissabled. I also wan't to get the proper security software installed and working on here as well. Basically, I just like to clean it up with out completely rebuilding it as it contains a few installed programs i"d like to keep and it seems to work fine.

    I've recieved a lot of great assistance from the experienced professionals on this forum for other computers in the past and was hoping someone could help me out with this one as well. Here are the basic specs on this computer.

    HP Pavillion dv6700
    Intel(R) Core(TM) Duo CPU T8100 @ 2.10 GHz 2,10 GHz
    3.00 GB RAM
    32 Bit Operating System Windows Vista

    Thank You Kindly!
     
  2. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,018
    Hello ribrown,

    Click Start.

    In the search bar, type MSCONFIG and hit Enter. Click the "Startup" tab.

    Write down only the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    ------------------------------------------------------------------

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    Only Trusted Advisors [​IMG] or Malware Removal Experts [​IMG] are allowed to analyze HijackThis logs and/or give malware removal advice. [The programs list I'm having you generate is not included in this warning, but HijackThis is a program commonly used for malware removal, so just a heads-up.]

    ------------------------------------------------------------------

    Click Start - Run, then type in

    %temp%

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

    After it's done, restart the computer.
     
  3. ribrown

    ribrown Thread Starter

    Joined:
    Sep 17, 2011
    Messages:
    80
    Well thank you very much Cody for the fast reply. The Start up list has 34 checked items so it may take me about another 45 minutes to type them in here and another 15 to create the Hijack list. I'll try to get them up asap but I don't expect you to reply back right away as I'm sure you've got more important things to do. So please take your time and review the lists and reply at your convienience. And again, I thank you very much for your time and help!

    Rick
     
  4. captainron276

    captainron276 Ron

    Joined:
    Sep 11, 2010
    Messages:
    3,754
    Sorry about that Shooter :( Thanks for the heads up:) have reviewed the Rules :)
     
  5. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,018
    ribrown,

    I should be up for another 30-45 minutes, but after that I am going to be calling it a night.

    I will be on tomorrow morning for a couple hours and can review your post then if I don't get to it tonight. (y)
     
  6. ribrown

    ribrown Thread Starter

    Joined:
    Sep 17, 2011
    Messages:
    80
    First, Here is the Startup List.

    Synaptics Pointing Device Driver
    SM56 Helper Win32 Utlity
    RAID Event Monitor
    HP QuickPlay
    HP QuickTouch One Screen Display
    Windows Defender
    HP Wireless Assistant
    HP Wireless Assistant
    Microsoft Windows Operating System
    Google Desktop
    HP Quick Launch Buttons
    HP Health Check Scheduler
    PivotSoftware
    DT HPW
    ArcSoft Connect
    Realplayer (32-Bit)
    NVIDIA Compatible Windows 7 Display driver, Version 187,66
    HD Audio Control Panel
    Trend Micro Titanium
    Microsoft Office 2010
    Quicktime
    Adobe Reader and Acrobat Manager
    iTunes
    hpwuSchd Application
    Java (TM) Platform SE Auto Updater 20
    Microsoft Windows Operating System
    Microsoft Windows Operating System
    HP Total Care Advisor
    Light Scribe
    Google Toolbar Notifier
    Adobe Syatems, Inc. Adobe Gamma Loader
    Amazon Unbox Video
    Kodak EasyShare Software
    Logitech Desktop Messenger

    Then there are also these 5 items that are listed but are unchecked;
    iTunes
    MusicMatch Jukebox
    Quick Time
    Realplayer (32-Bit)
    Zune Launcher
     
  7. ribrown

    ribrown Thread Starter

    Joined:
    Sep 17, 2011
    Messages:
    80
    Captainron, Thank You for the recomendations!
     
  8. captainron276

    captainron276 Ron

    Joined:
    Sep 11, 2010
    Messages:
    3,754
    Your welcome and good luck:) your in good hands:)
     
  9. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,018
    Hello ribrown,

    Click Start.

    In the search bar, type MSCONFIG and hit Enter. Click the "Startup" tab.

    Remove checkmarks from the following entries:

    SM56 Helper Win32 Utlity

    HP QuickPlay

    HP QuickTouch One Screen Display

    HP Wireless Assistant

    Microsoft Windows Operating System

    Google Desktop

    HP Quick Launch Buttons

    HP Health Check Scheduler

    PivotSoftware

    DT HPW

    ArcSoft Connect

    Realplayer (32-Bit)

    NVIDIA Compatible Windows 7 Display driver, Version 187,66

    HD Audio Control Panel

    Microsoft Office 2010

    Quicktime

    Adobe Reader and Acrobat Manager

    iTunes

    hpwuSchd Application

    Java (TM) Platform SE Auto Updater 20

    Microsoft Windows Operating System

    Microsoft Windows Operating System

    HP Total Care Advisor

    Light Scribe

    Google Toolbar Notifier

    Adobe Syatems, Inc. Adobe Gamma Loader

    Amazon Unbox Video

    Kodak EasyShare Software

    Logitech Desktop Messenger

    Click "OK."

    Reboot the machine.

    Once in Windows, you will receive a prompt alerting you of the changes we made.

    Place a checkmark in the box and click "OK."

    --------------------------------------------------------------

    I will review your list of programs in the morning. (y)
     
  10. ribrown

    ribrown Thread Starter

    Joined:
    Sep 17, 2011
    Messages:
    80
    Then here is the Uninstall list;

    3ivx MPEG-4 5.0.1 Decoder (remove only)
    Activation Assistant for the 2007 Microsoft Office suites
    ActiveCheck component for HP Active Support Library
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Photoshop 7.0
    Adobe Reader X (10.1.3)
    Adobe Shockwave Player
    Adobe Shockwave Player 11.5
    AIM 6
    Amazon MP3 Downloader 1.0.10
    Amazon Unbox Video
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft MediaConverter 2
    ArcSoft Panorama Maker 4
    ArcSoft Print Creations
    ArcSoft Print Creations - Album Page
    ArcSoft Print Creations - Funhouse
    ArcSoft Print Creations - Greeting Card
    ArcSoft Print Creations - Photo Book
    ArcSoft Print Creations - Photo Calendar
    ArcSoft Print Creations - Scrapbook
    ArcSoft Print Creations - Slimline Card
    AudibleManager
    CCScore
    Compatibility Pack for the 2007 Office system
    CyberLink YouCam
    D3DX10
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    DVD Suite
    EA Link
    Edraw Max 5.4
    ESSBrwr
    ESSCDBK
    ESScore
    ESSgui
    ESSini
    ESSPCD
    ESSPDock
    ESSTOOLS
    essvatgt
    GEAR 32bit Driver Installer
    Google Desktop
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Update Helper
    Hauppauge MCE XP/Vista Software Encoder (2.0.25149)
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Active Support Library
    HP Customer Experience Enhancements
    HP Doc Viewer
    HP Easy Setup - Frontend
    HP Help and Support
    HP My Display
    HP Photosmart Essential 2.5
    HP Product Detection
    HP Quick Launch Buttons 6.40 H2
    HP QuickPlay 3.6
    HP QuickTouch 1.00 C4
    HP Smart Web Printing 4.60
    HP Total Care Advisor
    HP Update
    HP User Guides 0087
    HP Wireless Assistant
    HPAsset component for HP Active Support Library
    HPNetworkAssistant
    IntelĀ® Matrix Storage Manager
    iTunes
    Java(TM) 6 Update 2
    Java(TM) 6 Update 33
    Java(TM) 6 Update 5
    Java(TM) 6 Update 7
    Junk Mail filter update
    Kodak EasyShare software
    LabelPrint
    LightScribe System Software
    LightScribe Template Labeler
    Logitech Desktop Messenger
    Logitech Vid HD
    Mesh Runtime
    Messenger Companion
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft Office 2010 Language Pack Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office FrontPage 2003
    Microsoft Office Groove MUI (English) 2010
    Microsoft Office InfoPath MUI (English) 2010
    Microsoft Office Live Add-in 1.5
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook Connector
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Professional Plus 2010
    Microsoft Office Professional Plus 2010
    Microsoft Office Project MUI (English) 2010
    Microsoft Office Project Professional 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Visio 2010
    Microsoft Office Visio MUI (English) 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Project 2010 Service Pack 1 (SP1)
    Microsoft Project 2010 Service Pack 1 (SP1)
    Microsoft Project Professional 2010
    Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visio 2010 Service Pack 1 (SP1)
    Microsoft Visio Premium 2010
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    MixMeister Express 6.1.6
    Motorola SM56 Speakerphone Modem
    Mozilla Firefox (3.0.19)
    MSN Toolbar
    MSVCRT
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MUSICMATCH Jukebox
    muvee autoProducer 6.1
    muvee Plugin 1.0
    My HP Games
    netbrdg
    Netflix Movie Viewer
    Nikon Message Center
    Nikon Transfer
    NOOK for PC
    NVIDIA Drivers
    OfotoXMI
    OGA Notifier 2.0.0048.0
    OpenOffice.org Installer 1.0
    OverDrive Media Console
    Picasa 3
    Pivot Software
    Power2Go
    PowerDirector
    PVSonyDll
    Quest Software Toad Data Modeler - Freeware
    QuickTime
    RealPlayer
    Realtek High Definition Audio Driver
    Rhapsody Player Engine
    RICOH R5C83x/84x Flash Media Controller Driver Ver.3.52.02
    SDK
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2553322) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2553431) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553096)
    Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition
    Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
    Security Update for Microsoft Visio 2010 (KB2553374) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2597981) 32-Bit Edition
    Segoe UI
    SFR
    SHASTA
    skin0001
    SKINXSDK
    staticcr
    Synaptics Pointing Device Driver
    Syncplicity
    tek_screenSaver_01
    Trend Micro Titanium Maximum Security
    Trend Micro™ Titanium™ Maximum Security
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553092)
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
    Verizon FiOS Activation
    VPRINTOL
    Vz In Home Agent
    WD Diagnostics
    WeatherBug Gadget
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live Family Safety
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Mail
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer Resources
    WinSCP 4.1.7
    WIRELESS
     
  11. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,018
    You can remove the following programs (unless you know what they are and want to keep them):

    ------------------------------------------------

    Also, did you follow my directions in post #9?
     
  12. ribrown

    ribrown Thread Starter

    Joined:
    Sep 17, 2011
    Messages:
    80
    OK, Thanks Shooter. Im in the process now of uninstalling as many of the programs as I can from your list. I will probably be at it off and on all day as it takes quite a while. There are a few of the programs that I think I'll keep.

    Some of the items on your list I cannot find on the Uninstall program list in the control panel. Is there any other way to uninstall them? ActiveCheck Component, HP User Guide 0087, and HP Assest Component just to name a few.

    Also, I'd like to keep using Microsoft Word and Excel without all of the other MS Office programs. Is it possible to get rid of Powerpoint and the other Office components or should I just not worry about deleting them?

    I would also like to use the ArcSoft MediaConverter 2 and get rid of all the other ArcSoft crap. Is it ok to uninstall ALL the other ArcSoft programs except only the ArcSoft Media Converter 2 and still have it work correctly?

    I will certainly make a post when all the program deletions are complete.
     
  13. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,665
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin

    both need to be updated to 11.3.300.257
    Make sure to select the 32-bit version.

    Adobe Shockwave Player 11.5
    needs to be updated to 11.6.5.635

    Malwarebytes Anti-Malware 1.62.0.1300 (free version)
    needs to be installed.

    Microsoft Silverlight
    needs to be updated to 5.1.10411.0

    Mozilla Firefox 3.0.19
    needs to be updated to 14.0.1
    If you don't use it, uninstall it instead.

    SUPERAntiSpyware 5.5.0.1012 (free version)
    needs to be installed.

    ----------------------------------------------------------------

    Do NOT uninstall any of the software drivers that are associated with the devices in that laptop, or else you're going to be left with devices that no longer work or work properly.

    ----------------------------------------------------------------

    Did you install Trend Micro Titanium Maximum Security in that laptop?

    ----------------------------------------------------------------

    What's the product number(P/N) and/or model number(M/N) on the sticker so we can confirm the exact dv6700 series model laptop that you have?

    ----------------------------------------------------------------
     
  14. ribrown

    ribrown Thread Starter

    Joined:
    Sep 17, 2011
    Messages:
    80
    Hey Flav.

    First, I did NOT install the Trend Micro Titanium Maximum Security. That was installed already when I got the computer. Personally, I like AVG, but will am still open for suggestions from you guys as to your opinion on the best virus security software you'd recommend.

    Second, I will certainly make those updates and install Malwarebytes and SuperAntiSpyware as I always use them on all of my computers. Currently Im in the process of uninstalling and deleting the programs that Shooter has recommended to me and then I plan to install the SAS and MB programs. Which leads me to my last question.

    About uninstalling software drivers. Does that include any of the programs listed in post number 11 from Shooter? To my knowledge, I am only deleting and uninstalling programs that have been installed after the computer was bought which I don't care to ever use.

    Thanks for helpin out Flav!
     
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,665
    Don't forget to provide the model number(M/N) / product number(P/N) on the sticker so we can confirm the exact dv6700 model laptop you have and what devices are in it.

    -------------------------------------------------------

    Personally, I would get rid of Trend Micro Titanium Maximum Security and then replace it with Microsoft Security Essentials 4.0.1526.0, but that's your choice.

    I also don't recommend AVG 2012 because it's bloated and problematic and contains a file/registry cleaner which can cause you grief if you use it.

    -------------------------------------------------------

    Anything that's associated with that laptop's devices(graphics, audio, network, webcam, etc.) shouldn't be uninstalled.

    -------------------------------------------------------

    What you REALLY need to do is a clean reinstall of Windows Vista so you can get a fresh start with that laptop, but you already stated that you don't want to do that.

    It's going to be very difficult and very time-consuming to remove the "debris" from the previous owner, and there's no way to get rid of 100% of it.

    -------------------------------------------------------
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1063871