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NVIDIA High Definition Audio has a driver problem

Discussion in 'All Other Software' started by Synthessence, Oct 29, 2015.

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  1. Synthessence

    Synthessence Thread Starter

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    I'm having an incredibly frustrating time trying to fix a royal screw up that happened to me very recently, and am at my wits end trying to solve it. I really hope someone here can help me.

    My computer is an HP. I noticed that graphics card (NVIDIA GTX 550 TI) had a driver update, so naturally I started to install it. Fate flickered my power in the middle of the install, and when my computer restarted, the screen refused to come on. Great. I booted with safe mode, and tried to install the driver that way, but it wouldn't work. Welp, I have a save state just before the install, so lets just roll back! Roll back worked, screen is fine now, but my sound refuses to work. Speaker Icon in the lower right corner has the red x over it, and I can't figure it out. So far I have...

    Reinstalled the audio driver on the NVIDIA card.
    Uninstalled all sound related drivers and reinstalled them.
    Jiggling the handle.
    Cursing

    Nothing has worked so far. If anyone can give me a hand, I would greatly appreciate it.
     
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  3. Oddba11

    Oddba11

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    Install the audio drivers. The HP site should have a driver package for the audio chipset.

    The nVidia HD audio that you are referring to is the audio chipset for the HDMI port. So you should likely see at least two audio chipsets listed in Device Manager.
     
  4. Synthessence

    Synthessence Thread Starter

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    I went to the HP site and downloaded the audio driver for the Realtek Audio, restarted the computer, but still nothing.
     
  5. Synthessence

    Synthessence Thread Starter

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    Also, when I highlight the red x, it reads 'NO Audio Output Device is installed'. Which, if it means speakers, it is totally lying. I got those. Hooked up, even!
     
  6. flavallee

    flavallee Trusted Advisor

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    What's the model name and complete model number of your HP computer?
    What's the exact part/product number(P/N) on it?

    What Windows version(XP, Vista, 7, 8, 8.1, 10) and bit version(32, 64) is it running?

    ---------------------------------------------------------------
     
  7. Synthessence

    Synthessence Thread Starter

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    I'm using Windows 7, and it is 64 bit. The exact information on my computer is as such:

    HP Pavilion P6000 series.

    Product Number: Bt552AA#ABA.

    Model Number: p6674y

    I recently installed a previously used driver, but sound still will not work.

    (Also, starting up is taking much longer than it used to. After windows screen, I'm staring at a black screen with a mouse icon on it for 30-45 seconds before my background finally shows up. Oh, and I've been getting a few blue screens here and there. So very, very frustrating.)
     
  8. Oddba11

    Oddba11

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    Check Device Manager and see what hardware is listed. As noted above, you should see at least two audio chispets listed.

    Driver issues aside, "hardware not installed" typically means the hardware is not seen by Windows. Which means the hardware is not found or recognized (ie: not installed or faulty hardware).

    If it's listed in Device Manager, it's likely a driver issue. If it's not listed in Device Manager, it's likely faulty.

    The slow boot would seem to indicate a hardware fault.
     
  9. flavallee

    flavallee Trusted Advisor

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    HP Pavilion p6674y Desktop PC (BT552AA#ABA)

    It comes with Windows 7 Home Premium 64-bit and has ATI Radeon HD 4200 integrated graphics and has a 250 watt power supply.

    The GeForce GTX 550 Ti graphics card that you installed in it uses 116 watts and requires a minimum of a 400 watt power supply.

    The most current Windows 7 64-bit driver at the NVIDIA drivers site for that graphics card is 358.50(9.18.13.5850).

    The most current Windows 7 64-bit driver at the ATI/AMD drivers site for that integrated graphics device is Catalyst Software Suite 13.9(8.97.100.11).
    The driver listed for it at the HP site is 8.733.0.0.

    -------------------------------------------------
     
    Last edited: Oct 31, 2015
  10. Synthessence

    Synthessence Thread Starter

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    Yeah, I know my power supply is inadequate, but unfortunately I was unable to upgrade to a better one. I haven't tried the ATI/AMD drivers, I'll check those out!
     
  11. flavallee

    flavallee Trusted Advisor

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    If you're going to stick with that HP generic 250 watt power supply, you should switch to a graphics card that doesn't require so much power and still has a decent benchmark score.

    The GeForce GT 720 works fine for me.

    ---------------------------------------------------------------
     
  12. Synthessence

    Synthessence Thread Starter

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    Well, installed the drivers, that didn't seem to help. Oh, and since I haven't posted it yet, this is what I see under sounds/video and game controllers in my Device Manager:


    ! Microsoft Streaming Clock Proxy
    ! Microsoft Streaming Quality Manager Proxy
    ! Microsoft Streaming Service Proxy
    ! Microsoft Streaming Tee/Sink-to-Sink Converter
    ! Microsoft Streaming Tee/Sink-to-Sink Converter
    ! Microsoft Trusted Audio Drivers
    ! NVIDIA High Defintion Audio
    ! NVIDIA High Defintion Audio
    ! NVIDIA High Defintion Audio
    ! NVIDIA High Defintion Audio
    ! Realtek High Definition Audio
     
  13. Synthessence

    Synthessence Thread Starter

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    I WANT to upgrade to a better power supply. Right now I just lack the proper funds. I'll be upgrading it next, probably within the next month or so.
     
  14. flavallee

    flavallee Trusted Advisor

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    Realtek High Definition Audio is your computer's integrated audio device.

    NVIDIA High Definition Audio is your graphic card's integrated audio device.

    I have no need for the graphic card's integrated audio, so I do a "custom" install of the graphic driver and uncheck the audio driver.

    It's my guess you chose the default install option and installed everything.

    -----------------------------------------------------------------
     
    Last edited: Oct 31, 2015
  15. Synthessence

    Synthessence Thread Starter

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    That would be correct, as I am not all that computer savvy -- thus my seeking help with those who ARE tech savvy. Someone asked what it looked like under my device manager, though, and there she is.
     
  16. Oddba11

    Oddba11

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    In Device Manager, uninstall the Realtek chipset, and reboot.

    As you are using an HP, try manually reinstalling the audio (Realtek) drivers for your model from the HP website.

    And as you mentioned "Fate flickered my power", it's entirely possible the chipset is actually faulty.
     
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