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obtaining operating system (XP) setup disk-pre installed sofware

Discussion in 'Windows XP' started by busterdog, Dec 15, 2004.

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  1. busterdog

    busterdog Thread Starter

    Joined:
    Nov 17, 1999
    Messages:
    339
    Hello
    Could anybody advise me?
    My brother recently bought a Hewlett Packard computer with the operating system pre-installed. He has now asked me if I can format & partition his h/d. The problem is that we only have a recovery disk and not the full setup disk.
    I contacted HP (UK) to get one and they have told me that as far as Microsoft are concerned they (HP) would be acting illegally. I informed them that a few years ago Tiny sent me one for my own PC so they then told me that Tiny had acted illegally. This morning I contacted Microsoft UK for confirmation of this but was told it is perfecly ok for them to send a disk.
    I then rang HP back and informed them of this but they are still refusing to issue one and tell me it is illegal.
    This is not meant to be a gripe or a moan about any individual company but an attempt to gain knowledge regarding my problem.
    If I can't get hold of a full setup disk how can I do a full system format, partition and re-install an operating system that he has paid to use.
    Our only other option would be to buy the operating system (again) or to buy an OEM disk and hardware but surely lots of others must have had the same problem.
    Thanks in advance for any advise/info/views in advance.

    BD
     
  2. Saga Lout

    Saga Lout

    Joined:
    Sep 15, 2004
    Messages:
    3,791
    I think HP are behaving badly here and you might approach your local Trading Standards office about them, providing they're operating from a UK address.

    That said, however, the only feasible alternative is to buy an XP CD, format, install and activate with the new Product Key to give your brother a fully legal and supported OS. The other way round this is to post details of his problems - why does he want to format? Someone here will help.

    If he only wants to partition, there is software that can do this without losing data. Have a look in Control Panel>Administrative Tools>COmputer Management>Disk Management and see what the present partition arrangements are. HP may have left a small partition to store data which responds to their recovery disks.
     
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