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Occasional hard crashes

Discussion in 'Windows 7' started by onioner, Jun 8, 2012.

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  1. onioner

    onioner Thread Starter

    Joined:
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    I fairly recently got a new computer, and started w/ windows 7. I have since had the very occasional unexplained hard crash. Most of them occur when I'm not present. I did try to install ProTools 8, which was a complete failure, and caused a few hard crashes, but that's the only thing I know of that's a direct cause. I've since given up on ProTools, both because I'm sick of it, and it seems there's no reliable driver for the Mbox (which is also fine with me). Obviously, hard crashes concern me, but I have no idea how to go about determining the source.

    I have:
    Windows 7 Ultimate
    AMD FX-4100 Quad Core
    Gigabyte MB (and I can never seem to find a model number when I need it, but can keep digging if need be)
    Nvidea Geoforce 9800 GTX+
    8GB RAM

    I don't do a whole lot with it. Normal interneting and stuff, and some recording programs (audition mostly), all just via line ins and line outs. I'm kinda just stuck restarting when bad things happen. They've been rare enough that I've just shrugged and moved on, but repeated hard crashes probably shouldn't be ignored, so...

    Any help is appreciated
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Jul 9, 2008
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    First Name:
    Cody
    Have you been getting any BSOD's

    If so, what are the STOP codes?

    ------------------------------------------------------

    Also, download and install HDD Health.

    This will tell you the status of your harddrive, and let us know if that is the reason why your PC is crashing.

    ------------------------------------------------------

    Also, can you clarify what you mean by "crash?"

    A lot of people use the term thinking it means one thing, while it really means another.
     
  3. onioner

    onioner Thread Starter

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    Not entirely sure what this means. The only crashes I have witnessed happened suddenly, resulting in a restart that went to the whole "windows is attempting to recover from a blah blah blah, if this problem persists yada, yada, yada..." The other times I wasn't around, and came back to a computer that was off, when left on. When started I get the same message. The ones I witnessed were directly from trying to start ProTools. Happened twice, w/ a complete reinstall in between, before I gave up. Today was actually the exception, as the computer was off, but started normally.

    Roger wilco.
     
  4. onioner

    onioner Thread Starter

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    I tried HDD Health, twice, and am getting an error message when I try to start it.

    "ShellExecuteEX failed; code 255.
    The extended attributes are inconsistent."
     
  5. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
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    First Name:
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    We Need to Diagnose Your BlueScreen
    1. When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
    2. Select "Disable Automatic Restart on System Failure", as shown here:
      [​IMG]
    3. When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
      [​IMG]
    Please post me the error(s).
    -----------------------------------------

    Try HDDScan.
     
  6. onioner

    onioner Thread Starter

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    Messages:
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    I was able to get HDDScan to work. What kind of tests would you like to see?
     
  7. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
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    First Name:
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    There should just be one scan.

    Take a screenshot of the results and attach them in your next post.
     
  8. onioner

    onioner Thread Starter

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    Messages:
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    Alright. I think this is worked.
     

    Attached Files:

  9. TheShooter93

    TheShooter93 Malware Specialist

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    It looks like your harddrive checks out.

    Are you experiencing any problems still?
     
  10. onioner

    onioner Thread Starter

    Joined:
    May 5, 2010
    Messages:
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    No problems since I started this thread. I guess I should just wait until it happens again then find the error codes.
     
  11. TheShooter93

    TheShooter93 Malware Specialist

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    Sounds good.
     
  12. onioner

    onioner Thread Starter

    Joined:
    May 5, 2010
    Messages:
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    Alright, it's happening again. I did recently instal a new driver for an Mbox, by Avid. It's supposed to make the Mbox work as a standalone interface, without ProTools (which I've been waiting for). I can only surmise that that's the culprit. I installed it several days ago, and it seemed to be working fine. Sometime last night the first crash occurred. Upon reset, I started Audition (the recording program I'm using with the Mbox), and it immediately crashed. Repeated to the same results. I then moved where I had the Mbox connected, and it seems to be working, but none the less, three hard crashes in under a day seems a problem. Here are the error codes, in order of crashes.


    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.256.1
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	3b
      BCP1:	00000000C0000005
      BCP2:	0000001800000001
      BCP3:	FFFFF880054E7350
      BCP4:	0000000000000000
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	256_1

    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.256.1
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	a
      BCP1:	FFFFFA8446E0F368
      BCP2:	0000000000000002
      BCP3:	0000000000000000
      BCP4:	FFFFF800031F73DA
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	256_1
    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.256.1
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	a
      BCP1:	FFFFFA83B2FACD18
      BCP2:	0000000000000002
      BCP3:	0000000000000000
      BCP4:	FFFFF80002C1B3DA
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	256_1
     
  13. usasma

    usasma

    Joined:
    Jul 25, 2012
    Messages:
    21
    Please zip up the contents of C:\Windows\Minidump and upload it with your next post.
    Also, please upload these reports:

    While waiting for a reply, please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html
     
  14. onioner

    onioner Thread Starter

    Joined:
    May 5, 2010
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    Here are the three zipped folders. Info2 is the txt, Info1 the .nfo.
     

    Attached Files:

  15. usasma

    usasma

    Joined:
    Jul 25, 2012
    Messages:
    21
    Your Wireless N PCI Adapter doesn't have drivers installed. Please install them - they'll be available at the manufacturer's website:
    If you're not using the device, please uninstall it's software and physically remove the device from your system.

    One of the memory dumps listed in the WER section of MSINFO32 cites your Digidesign Mbox 2 Midi Driver as being to blame. Please:
    - download a fresh copy of the program
    - uninstall the current copy of the program
    - install the freshly downloaded copy of the program
    - monitor for further BSOD's

    Gigabyte EasySaver and ET6 (EasyTune) can cause BSOD's on some Win7 systems. Please uninstall these programs. If overclocking, please return the system to default (non-overclocked) while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    2 of the 3 memory dumps blame your Etron USB 3.0 drivers. Please:
    - download a fresh copy of the Etron USB 3.0 drivers from the motherboard/system manufacturer's website.
    - uninstall the current Etron USB 3.0 drivers/software
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    Finally, the AppleCharger device driver has been recently showing BSOD's on some Win7 systems. Please uninstall it.

    If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

    The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs


    3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
    Code:
    [FONT=lucida console]
    AppleCharger.sys  Mon Jan 10 04:57:29 2011 (4D2AD809)
    EtronHub3.sys     Mon Jul 25 17:30:59 2011 (4E2DE093)
    EtronXHCI.sys     Mon Jul 25 17:30:56 2011 (4E2DE090)
    RTKVHD64.sys      Fri Aug 12 01:28:04 2011 (4E44B9E4)
    Rt64win7.sys      Thu Jan 13 06:57:19 2011 (4D2EE89F)
    Tpkd.sys          Thu Sep 30 16:49:13 2010 (4CA4F7C9)
    amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    aswFsBlk.SYS      Tue Jul 03 12:13:12 2012 (4FF31A18)
    aswMonFlt.sys     Tue Jul 03 12:13:24 2012 (4FF31A24)
    aswSP.SYS         Tue Jul 03 12:14:23 2012 (4FF31A5F)
    aswSnx.SYS        Tue Jul 03 12:14:27 2012 (4FF31A63)
    aswTdi.SYS        Tue Jul 03 12:13:33 2012 (4FF31A2D)
    aswrdr2.sys       Tue Jul 03 12:13:43 2012 (4FF31A37)
    dgmbx2.sys        Fri Feb 11 18:02:20 2011 (4D55BFFC)
    dgmbx2fu.sys      Fri Feb 11 18:02:48 2011 (4D55C018)
    gdrv.sys          Thu Mar 12 23:22:29 2009 (49B9D175)
    hiber_atapi.sys   Mon Jul 13 19:19:47 2009 (4A5BC113)
    hiber_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
    hiber_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
    nvlddmkm.sys      Tue May 15 03:35:36 2012 (4FB20748)
    [/FONT]
    3rd party driver links not posted.
    Will start posting them once I get 50 posts.
    If needed, search the DRT (Driver Reference Table):
    http://www.carrona.org/dvrref.php


    BSOD BUGCHECK SUMMARY

    Code:
    [FONT=lucida console]
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072412-20810-01.dmp]
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Debug session time: Wed Jul 25 01:57:24.083 2012 (UTC - 4:00)
    System Uptime: 1 days 23:32:46.872
    BugCheck 3B, {c0000005, 1800000001, fffff880054e7350, 0}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : ks.sys ( ks!KspClose+fc )
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0x3B_ks!KspClose+fc
    Bugcheck code 0000003B
    Arguments 00000000`c0000005 00000018`00000001 fffff880`054e7350 00000000`00000000
    BiosVersion = F7
    BiosReleaseDate = 10/13/2011
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-970A-D3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-19905-01.dmp]
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Debug session time: Wed Jul 25 16:24:26.509 2012 (UTC - 4:00)
    System Uptime: 0 days 0:25:05.680
    BugCheck A, {fffffa83b2facd18, 2, 0, fffff80002c1b3da}
    *** WARNING: Unable to verify timestamp for EtronXHCI.sys
    *** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : EtronXHCI.sys ( EtronXHCI+57b1 )
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_EtronXHCI+57b1
    Bugcheck code 0000000A
    Arguments fffffa83`b2facd18 00000000`00000002 00000000`00000000 fffff800`02c1b3da
    BiosVersion = F7
    BiosReleaseDate = 10/13/2011
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-970A-D3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072512-26145-01.dmp]
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Debug session time: Wed Jul 25 15:57:09.469 2012 (UTC - 4:00)
    System Uptime: 0 days 0:03:42.030
    BugCheck A, {fffffa8446e0f368, 2, 0, fffff800031f73da}
    *** WARNING: Unable to verify timestamp for EtronXHCI.sys
    *** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : EtronXHCI.sys ( EtronXHCI+57b1 )
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_EtronXHCI+57b1
    Bugcheck code 0000000A
    Arguments fffffa84`46e0f368 00000000`00000002 00000000`00000000 fffff800`031f73da
    BiosVersion = F7
    BiosReleaseDate = 10/13/2011
    SystemManufacturer = Gigabyte Technology Co., Ltd.
    SystemProductName = GA-970A-D3
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    [/FONT]
     
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