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Odd Laptop docking station problem

Discussion in 'Windows XP' started by Dustin.M, Jul 9, 2007.

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  1. Dustin.M

    Dustin.M Thread Starter

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    The PC in question is a Dell Latitude D620. When off the docking station, the screen display is normal, however when it's hot docked, or cold booted from the dock, the screen displays only 1/4 of the screen, however it shows the entire image. It's hard to put into words for me, it's displaying the entire desktop, same resolution, however the image its self is maybe 4 inches. I did fix this problem on my laptop by updating drivers, however I would have to explain this process over the phone as I am a support guy, and if it doesn't work, then I'm back to the beginning. Has anyone else experienced this, or am I the only one with the off the wall calls..
     
  2. Dustin.M

    Dustin.M Thread Starter

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    nevermind, it's fixed. the person who is using the laptop forgot to mention they adjusted the resolution, and it's a widescreen monitor, so it had the black bars.. amazing how people forget the details...
     
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