Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20200912190355.000000-300
Processor: Intel(R) Pentium(R) CPU J3710 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 4, CPU Count: 4
Total Physical RAM: 4 GB
Graphics Card: Intel(R) HD Graphics, 1024 MB
Hard Drives: C: 918 GB (867 GB Free); D: 0 GB (0 GB Free); E: 11 GB (1 GB Free);
Motherboard: HP 81BB, ver 0000, s/n PFPRH0A8J9510I
System: AMI, ver HPQOEM - 1072009, s/n 8CC7371N72
Antivirus: Windows Defender, Disabled
Malwarebytes Premium
This is an HP All-In-One desktop.
Every now and then, the monitor screen of this computer suddenly goes black, then the image changes to high-contrast, solarized, sometimes color negative that is almost unreadable. I can see enough to get to the command box to restart or shut it down. When it restarts with a normal screen image. This happens several times per week and is a real drag.
I thought the problem might be overheating, but Core-Temp utility shows four core temps of 110-130 F, rarely exceeding 145 F..
Any ideas why this happens and ways to prevent it?
Intermittent can still indicate a problem with the video chip.
Just a warning that someday, the screen might remain black.
You know the temps of your quad core CPU. What is the temp of the GPU? I ask because that is what seems to be having problems. You need to keep an eye on that temperature.
I downloaded some utilities because the desktop I'm using has a video chip and no video card. I wasn't happy with any of the programs.
Perhaps someone who runs Win 10 can suggest something. (Win 10 can monitor GPU temps BUT only if you have installed a video card.)
So how does one repair a faulty video chip ? Or does one? Is that a fatal flaw?
I was gonna put more RAM or a SSDD in this machine. Should I not bother if it will go belly up at any time?
I bought this one for my wife, thinking that All-In-One would be simpler for her. Turns out she uses her iPad incessantly and I end up using this one instead of my BOINC computer. Wouldn't buy this type again.
So what's the prognosis? Near-terminal or worth rehabilitating?
It is like a laptop, when the video goes, the computer is useless. There are 3 solutions: replace the motherboard which is costly, have the video chip desoldered and a new one soldered on which is also not cost effective or buy another computer.
The video is built-in to that Cpu so in theory you could replace that but it would have to be in a socket to do so, if it's soldered to the motherboard you would need a whole new motherboard.
That's assuming the problem is the Cpu video electronics, it could be a poor connection or worn cable from motherboard to screen, a fault on the motherboard or a fault with the screen itself etc.
I will back up the hard drive on an external hard drive or on several flash drives in preparation for when this accursed machine goes permanently dark.
I will back up the hard drive on an external hard drive or on several flash drives in preparation for when this accursed machine goes permanently dark.
Backups is always a good idea, also if you have any bought software on the AIO try to save the serial keys, then you may be able to install them on another computer if the AIO becomes unusable in the future.
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