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Odd Outlook behavior

Discussion in 'Business Applications' started by rotocub, Sep 3, 2004.

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  1. rotocub

    rotocub Thread Starter

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    A user has a problem moving emails into any folder in particular mailbox. When moving an email to this one mailbox, the email never makes it, Outlook becomes unresponsive and it has to be shutdown. All other mailboxes accept moved emails fine.

    The size of the particular mailbox in question is currently around 1.3GB, so it should still have plenty room (up to 2GB, right?).

    The version of Outlook is 2000 SR-1.

    Any ideas greatly appreciated.

    rotocub
     
  2. WendyM

    WendyM Retired Trusted Advisor

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    Should have enough room, but have you tried compacting that mailbox just in case that's the problem? Can you move emails within that mailbox (from one folder to another) or is it completely frozen? Can you move mail from any of the other mailboxes into that mailbox?
     
  3. rotocub

    rotocub Thread Starter

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    I tried compacting the mailbox, but it didn't seem to have any effect. I wanted to try moving folders within the mailbox, but now the mailbox refuses to even expand. Upon trying to expand it, I'm getting the same outcome as moving emails to it, not responding and having to shut it down.
     
  4. Rockn

    Rockn

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    Isn't there an inbox repair tool in Outlook?
    There is also an item limitation in Outlook:

    Each .pst file can contain 16,384 items. An item is either a folder, message, task, etc. Each folder can contain a maximum of 16,384 items. If you select the option to "Allow upgrade to large tables," each folder can contain up to 65,536 items. The total file size of a .pst cannot exceed 2 Gigabytes (GB).
     
  5. rotocub

    rotocub Thread Starter

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    Thanks to those offering help.

    I actually solved the problem simply by removing the mailbox and re-adding it. I'm guessing that the connection with that particular .pst file had become corrupted.

    Oh, well. It seems to be functioning fine now.

    Thanks again!
     
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