OE 6.0 Perm Delete?

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

synlupri

Thread Starter
Guest
Joined
Mar 19, 2003
Messages
99
Okay, talk about being aggrevated.

Have a field rep that cannot send emails to the deleted items bin in OE. When closes a email and click delete, it asks if he wants to permanently delete this email. If he says yes, it does not go to the Deleted Items. It just disappears, hence the perm delete.

How can I change this default? I've looked in Tools/Options, to no avail.

Help!
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,001
I don't believe it's a default option. He is probably holding down the shift key while he presses delete. This results in the prompt message and if you reply yes, it's deleted permanently.

I just tried it and that's what happened.

Hope this helps.

Cookie
 

synlupri

Thread Starter
Guest
Joined
Mar 19, 2003
Messages
99
Well, it was a user error... the field rep had dragged a the folder for the incoming emails into the deleted items bin. Therefore when the rule executed to send the incoming mail to this folder, it was already so-to-speak deleted, and when he went to delete it, it acted like a perm delete.

{sigh} the life of help desk. Thanks for your help :eek:)
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,001
Glad you got the problem fixed.

Cookie
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top