Oe 6

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willwalk

Thread Starter
Joined
Sep 5, 2000
Messages
91
Hello,

I have been having problems with outlook express for some time now. I am running win 2k and the problem is that the programme randomly hangs, it always starts up but usually hangs when downloading email. I have mcaffee vshield, but closing it makes no difference. Any suggestions?

Thanks
 

willwalk

Thread Starter
Joined
Sep 5, 2000
Messages
91
I have been having a browse through some of the other posts here and thought that it might be wise to run adaware (which returned about 217 items!) Then I ran Hijackthis, the log file of which is posted below:

Logfile of HijackThis v1.97.2
Scan saved at 17:24:01, on 22/09/2003
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\McAfee\McAfee VirusScan\Vshwin32.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\ZipToA.exe
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
C:\Program Files\McAfee\McAfee VirusScan\Webscanx.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINNT\SOUNDMAN.EXE
C:\Program Files\Gigabyte\EasyTune4\ET4Tray.exe
C:\WINNT\System32\rundll32.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
C:\WINNT\wt\updater\wcmdmgr.exe
C:\Program Files\Sygate\SON\Sygate.exe
C:\Program Files\Snapfish\Devmon.exe
C:\WINNT\System32\internat.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\PROGRA~1\NETSWI~1\NETSWT~1.EXE
C:\Program Files\ACAD2000\acad.exe
C:\Program Files\Outlook Express\wab.exe
C:\Program Files\Winamp3\Studio.exe
C:\Program Files\WinMX\WinMX.exe
D:\My Docs\Downloads\other apps\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=192.168.1.3:
O1 - Hosts: 172.19.200.11 lionsrv2
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [EasyTuneIV] C:\Program Files\Gigabyte\EasyTune4\ET4Tray.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\System32\NeroCheck.exe
O4 - HKLM\..\Run: [RegShave] C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
O4 - HKLM\..\Run: [wcmdmgr] C:\WINNT\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [SyGateManager] C:\Program Files\Sygate\SON\Sygate.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
O4 - HKCU\..\Run: [RippleTechBackupWatcher] C:\Program Files\RippleTech\BackupWatcher\BackupWatcher.exe
O4 - HKCU\..\Run: [SFPW] C:\Program Files\Snapfish\Devmon.exe C:\Program Files\Snapfish\Snapfish Photo Wizard.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /startmonitor
O4 - HKCU\..\Run: [NetSwitcher Tray Application] C:\PROGRA~1\NETSWI~1\NETSWT~1.EXE
O4 - HKLM\..\RunOnce: [Ad-aware] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe" "+b1"
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-gb/4,0,0,5/mcinsctl.cab
O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805/v0028/www.contentwatch.com/audit/ContentAuditControl.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8EDB2723-9234-4B43-8FD4-D478D2235880}: NameServer = 195.92.195.95
O17 - HKLM\System\CCS\Services\Tcpip\..\{F2ED73DA-526E-4AD4-BF82-9D3CFA4B70E1}: NameServer = 195.92.195.95
 
Joined
Mar 25, 2001
Messages
3,334
Hi willwalk

First, go to Add/Remove and remove New.Net from your system.

Reboot.


Then, you can have HJT remove this item:

O1 - Hosts: 172.19.200.11 lionsrv2


....check the entry in HJT, close your browser, click fix, and reboot.

These two entries:

O17 - HKLM\System\CCS\Services\Tcpip\..\{8EDB2723-9234-4B43-8FD4-D478D2235880}: NameServer = 195.92.195.95

O17 - HKLM\System\CCS\Services\Tcpip\..\{F2ED73DA-526E-4AD4-BF82-9D3CFA4B70E1}: NameServer = 195.92.195.95

...do you recognize the IP as either your ISP or network/router?


Leave them if you do.

:)
 

willwalk

Thread Starter
Joined
Sep 5, 2000
Messages
91
Hi

Thanks for that, but I access a remote server from my pc, through an ISDN connection and the 'O1 - Hosts: 172.19.200.11 lionsrv2' is, I believe, a reference to this. (172.19.200.11 being the ip for that server.)
The 195.92.195.95 is the IP address for the router for this connection.
New.net is does not appear in add/remove programs and so I have installed and ran adaware. This picks up quite a few references to it and I have now removed them. No joy with regard to the performance of OE6, which is still hanging on a regular basis.

Any other ideas?
 
Joined
Mar 25, 2001
Messages
3,334
willwalk, good deal on recognizing those entries as legitimate and not deleting them. (y)

Also, keep AdAawre updated and check your system regularly.

Not much to offer on the OE hanging, sorry. :(

Are you current with MS updates? You don't have a lot of messages in OE, do you?
 

willwalk

Thread Starter
Joined
Sep 5, 2000
Messages
91
I have installed and ran suggested apps and deleted old mails, and it seems to be running far better now, hasn't crashed for at least half an hour which is unheard of. So thanks for the help :)
 
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