oe attachment bluescreen

[egriss]

we are trying to attach a .zip file from a floppy disk to an email using outlook express.

consitently, while attaching the file we receive a bluescreen/error message. text of the error message includes, "beginning dump of physical memory. physical memory dump complete. kernel stock inpage error"

any ideas or suggestions where to start? thank you.

 

[Dark Star]

Hi and welcome to TSG,

What is your OS? Like Windows_____?

How large is the attachment?

DS

 

[egriss]

thank you for your help.

windows NT 4.

i do not know the exact size of the file -- i am trying to assist an other individual and dont currently have access to them. the other individual has previously used this computer/email software to attach a similar .zip file. the file size of the previously received files should be very similar to the size of this file -- i would estimate the size of the .zip file they are trying to attach is 700-900 KB.

 

[angel]

Not that this answers your questions but does the same error occur if you copy the file off the floppy and place it on your hd and attach that one?

 

[Dark Star]

Try angel's suggestion, I've been searching the topic and came across this that while it may not be the answer either it is of interest.

http://devresource.hp.com/STK/man/11.00/savecrash_1m.html

let us know how he does taking the file from floppy to HD and then attaching it.

DS

 

[egriss]

Thanks Angel and Dark Star.

We have tried to copy the ZIP file from floppy disk to the hard drive and received error message, which includes the text, "Data error 01121300 (cyclic redundancy check)."

The user on the other end has gone through the process of creating the ZIP file on the floppy multiple times, creating different ZIP files on different disks. Each time she has the same experience when trying to attach the file to the email on the second computer (the first computer, where the ZIP file is created, does not have an internet connection).

Can we conclude the the problem is on the first computer, where the ZIP file is created, rather than the second computer, where she is trying to send the email from?

Also, I believe she does not have winzip installed on either computer -- the ZIP file is created by software that reads data from a SQL database and creates a ZIP file as an export. I assumed this was not a problem, because she has successfully exported the data and sent it on numerous previous ocassions.

 

[Dark Star]

egriss,

"Can we conclude the the problem is on the first computer, where the ZIP file is created, rather than the second computer, where she is trying to send the email from?"

That is what seems logical as we eliminate other possibilities, bummer we don't have an internet connect on the originating machine.

"the ZIP file is created by software that reads data from a SQL database and creates a ZIP file as an export."

We can probably rule that out as a problem, although....nah we can rule it out.
I was just wondering if there is any service patches available for the read software, but that is a long shot.

I say look to the originating (first computer) where the zip is created.

let us know what you find.......

DS

 

[egriss]

thanks, Dark Star.

I agree that it seems logical to look to the first computer, but I cant think what would have changed since the last time this process was completed successfully.

One explanation would be that the floppy disk is bad, but she insists she has tried multiple disks. If this is true, then the problem must be with the creation of the ZIP file, yes?

Is it logical to hypothesize there is a virus on the computer that is corrupting the ZIP file as it is created?

 

[egriss]

thanks, Dark Star.

I agree that it seems logical to look to the first computer, but I cant think what would have changed since the last time this process was completed successfully.

One explanation would be that the floppy disk is bad, but she insists she has tried multiple disks. If this is true, then the problem must be with the creation of the ZIP file, yes?

Is it logical to hypothesize there is a virus on the computer that is corrupting the ZIP file as it is created?

 

[egriss]

thanks, Dark Star.

I agree that it seems logical to look to the first computer, but I cant think what would have changed since the last time this process was completed successfully.

One explanation would be that the floppy disk is bad, but she insists she has tried multiple disks. If this is true, then the problem must be with the creation of the ZIP file, yes?

Is it logical to hypothesize there is a virus on the computer that is corrupting the ZIP file as it is created?

 

[Dark Star]

egriss,

Yes, I'd say it is in creating the Zip file, and it will not hurt to run a virus scan while we're at it.
Give Trend Micro a chance to do a housecall.....

http://www.antivirus.com/

Just can't assume that all is well with the originating source although we can get closer once we eliminate any viri contained therein.
Narrowing down the variables one at a time we'll get to the bottom of this "thing" whatever the cause.

DS