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Office 2003 update Outlook startup problem

Discussion in 'Business Applications' started by blackholevrg, Sep 16, 2004.

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  1. blackholevrg

    blackholevrg Thread Starter

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    Decided to upgrade to Office 2003 from Office Small Business 2000.

    When I attempt to enter Outlook, I get an error message that "Outlook has encountered a problem and needs to close, etc." The error signature addresses "adavpi32.dll" version 5.1.2600.1106, etc.

    I've attempted to rename some files, etc. but I'm stuck?
     
  2. Bob Cerelli

    Bob Cerelli

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    Have you tried it as a clean install rather than an upgrade. As with an OS, Office is best done that way.
     
  3. blackholevrg

    blackholevrg Thread Starter

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    Yes....I originally loaded the software which automatically looked at the system and chose "upgrade", etc. and it optioned me to delete the old programs, etc. Word, Excel and Powerpoint loaded correctly. Outlook woulnd't load reporting the error message.

    I then uninstalled and made a clean install. Same situation.
     
  4. Bob Cerelli

    Bob Cerelli

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    I just did a scan of my system (XP, SP2 and Office2003 and don't see the file "adavpi32.dll" anywhere. It is also not part of the XP source files.

    What other relevant software might be insalled.
     
  5. Bob Cerelli

    Bob Cerelli

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  6. blackholevrg

    blackholevrg Thread Starter

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    Whoop's....it's "advapi32.dll"....... it should show up for you in several places and I've noticed that there are several versions, even in different locations under Windows XP......depending upon previous operating systems, programs, user setups and upgrades, etc.

    When you attempt to delete or rename the file, somehow a cab file or something either replaces it or denies the delete...then you're stabbing at trying to find the version or file that might work.
     
  7. Bob Cerelli

    Bob Cerelli

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    The only location I have it on my computer is in the \windows\system32 or \windows\system32\dllcache directories. No where else.

    Both files are the identical, same size, date and version. For a general reference, mine is dated 8/4/2004, v. 5.1.2600.2180. This is for XP with SP2.

    The original file from the XP source code is dated 8/17/2001, v. 5.1.2600.0

    Not sure what SP1 would be like since I don't have that any longer on any of my computers.

    You might try making sure you have at least the lastest and same version on both locations. Perhaps you will need to boot to safe mode to correct this. If you have FAT32 it is easy since you can just boot with a floppy disk and copy the correct file.
     
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