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Office 2003 use and installation

Discussion in 'Business Applications' started by deepkent, Aug 8, 2006.

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  1. deepkent

    deepkent Thread Starter

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    I have begun to get a problem when using Office 2003. When I tried to start Excel, for instance, it attempted to INSTALL the program, rather than run it. So I inserted the CD and tried to repair it, and then to reinstall the suite, but each time I get an error message saying, in short, "file not found - <CD drive>:\Office\O1561403.CAB". But I have checked in the CD, and the file is there. So I can't run the program, and I cannot install it or repair it. The only other course I can think of is to uninstall the whole suite and reinstall it, but, first, I don't know that that will work either, and secondly, I would lose all my templates and custom dictionaries which I have built up over years.

    I am running XP Home, with only one account, with full Administrator privileges. Can anyone help, please?

    Later: I have found that the problem only occurs with Excel. Publisher, Outlook and Word all run ok, except that, in Word, blank pages and templates start from the very top, with no top margin and no way of creating one.
     
  2. kiwiguy

    kiwiguy

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    Your very last problem is simply that you need to toggle the "whitespace".
    Put the curson at the very top edge of the page and it should change to a split square with arrows. Clicking the mouse will toggle whitespace on and off.

    As for templates, thay are "user created data" and one would not expect any user created data to be lost in a reinstall, but it also suggests that you have no backup copies that include the templates, which is a worry if the HDD failed?
     
  3. deepkent

    deepkent Thread Starter

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    Thank, Kiwiguy - I thought I knew Word pretty well, but I had no idea about toggling the white space. Just shows you can always learn.

    Yes, I do have a backup, but it seemed a long way round. But thanks for the tip that user-created data should be maintained.

    As it happens, I seem to have got Excel working again by opening an Excel document rather than the program itself. The document opened, and when I closed it, I could open Excel itself.

    I'm still a bit worried about the error message "file not found - <CD drive>:\Office\O1561403.CAB" when trying to repair/reinstall Word - have you come across that before?

    I'm grateful for your time and the benefit of your greater knowledge. Many thanks.
     
  4. kiwiguy

    kiwiguy

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    No, and Google seems not to have much about it either. Sorry can't help on that one.

    Does it actually say "<CD Drive>"? Or does it say the actual drive e.g. "D:"

    If the former, then it suggests it has no idea where to look?
     
  5. deepkent

    deepkent Thread Starter

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    Yes, I couldn't find anything on Google, either. And yes, I used <CD drive> generically - it actually referred to K:\.

    Thanks for your time.
     
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