Office 2010 Installation Error

Johnkf

Thread Starter
Joined
May 13, 2020
Messages
3
Have been trying to install Office 2010 on this PC & keep getting the following error message "MS office Home & Student 2010 encountered an error during setup"
Tried a few of the solutions on the net like deleting all traces of previous office components, changing name of MS Help file etc. but nothing worked. This is a replacement PC & have deleted Office 2010 from my previous PC. Any suggestions would be much appreciated.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20200508112308.000000+600
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 4000
Hard Drives: C: 237 GB (143 GB Free); G: 931 GB (383 GB Free);
Motherboard: Hewlett-Packard 3397, s/n AUD32203VP
System: Hewlett-Packard, ver HPQOEM - 1072009, s/n AUD32203VP
Antivirus: Norton 360, Enabled and Updated
 

Johnkf

Thread Starter
Joined
May 13, 2020
Messages
3
You need to read the Setup log file for Office, usually in your Temp directory.
See also https://docs.microsoft.com/en-us/office/troubleshoot/installation/office-setup-issues
Thanks Peter

I checked the log file which showed the following:

"Error attaching to OSE, error 0x00000000

Stopping running ose

SystemRestore : Attempting to cancelling System-Restore-Point for Product [Microsoft Office Home and Student 2010] (with RestorePointType [0, Installed]).

SystemRestore : Successfully cancelled System-Restore-Point for Product [Microsoft Office Home and Student 2010] (with RestorePointType [0, Installed]).

Showing completion dialog.

Reboot requested if needed.

No reboot is needed.

Catalyst execution finished: 05/23/2020 17:58:24. Return code: 1603.

PERF: TickCount=1433796 Name=RunSetup Description=End function"

Any ideas how to get over the OSE problem?
 

Johnkf

Thread Starter
Joined
May 13, 2020
Messages
3
I checked services.msc & found that the Office Source Engine was no longer there. I must have deleted it in my frustration (& ignorance!) after checking online forums which suggested that all traces of Office must be deleted before trying to install Office again. Is there a way of re-establishing the registry entry or would a registry cleaner fix that?
 
Joined
Apr 15, 2007
Messages
1,447
First Name
Peter
Normally, you would have to reinstall Office to re-instate the OSE service.

The files for OSE should be in c:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE"

Here is the registry settings for OSE service:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose]
"DisplayName"="Office Source Engine"
"Description"="Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports."
"Type"=dword:00000010
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):22,00,63,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,20,00,28,00,78,00,38,00,36,00,29,\
00,5c,00,43,00,6f,00,6d,00,6d,00,6f,00,6e,00,20,00,46,00,69,00,6c,00,65,00,\
73,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,66,00,74,00,20,00,53,\
00,68,00,61,00,72,00,65,00,64,00,5c,00,53,00,6f,00,75,00,72,00,63,00,65,00,\
20,00,45,00,6e,00,67,00,69,00,6e,00,65,00,5c,00,4f,00,53,00,45,00,2e,00,45,\
00,58,00,45,00,22,00,00,00
"ObjectName"="LocalSystem"

Save above as reg file and import, then reboot PC.
 

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