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Office installation problems

Discussion in 'Business Applications' started by Nyrexial, Aug 7, 2019.

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  1. Nyrexial

    Nyrexial Thread Starter

    Joined:
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    I'm completely out of ideas. Bought a new laptop a week ago. Installed win 10 no problem but I can't seem to get office working for some reason, whatever I do it gives me error code: 30033-1011. Did everything forums and microsoft helper recommended. I have 440 gigabytes of free space on my ssd, tried downloading from a different network, even ran office removal tool even though it was never installed before, restarted computer, deleted temp files, cleared scheduled tasks, ran sfc scan to repair corrupted files, tried offline installation tool, disabled windows security and firewall. I have no clue what else I could try, same error message every time. When I run the compatibility troubleshooter it says: incompatible program, don't know why, the installer is 64 bit just like my os. Very desperate at this point. Any help would be greatly appreciated.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Messages:
    22,537
    Did this new laptop not come with an OS installed
    What please is the make and full model of the laptop
    What Office is it you are trying to install

    Send please the results of our system info utility
    https://static.techguy.org/download/SysInfo.exe
    When you run the app
    copy the info in the white box and paste to your reply

    When you reply please type in box that appears after my post, not by clicking reply on my post as that will quote all of this post back to me
     
  3. Nyrexial

    Nyrexial Thread Starter

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    Messages:
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    No, it only came with freeDOS
    model: LENOVO IDEAPAD 530S-15
    sysinfo:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, Intel64 Family 6 Model 142 Stepping 10
    Processor Count: 8
    RAM: 8066 Mb
    Graphics Card: NVIDIA GeForce MX150, -2048 Mb
    Hard Drives: C: 476 GB (449 GB Free);
    Motherboard: LENOVO, LNVNB161216
    Antivirus: Windows Defender, Disabled

    i'm trying to install office 365
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    When you installed 10 - where was that from please and is it activated
     
  5. Nyrexial

    Nyrexial Thread Starter

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    Aug 7, 2019
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  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Jan 14, 2010
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    22,537
    I cannot help you the KMS key is not in accordance with Microsoft conditions of licensing for the use of 10 in your situation.

    I appreciate your honesty but one rule of this site is
    The use of the KMS key - KMSPico - may well be the cause of the problem, as one has no way of knowing what KMS key has been used.

    As you can see your topic may be closed.
    That decision will be made by a Administrator or Moderator of this site.
     
  7. Triple6

    Triple6 Moderator

    Joined:
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    First Name:
    Rob
    Sorry, as per the forum rules we do not assist those who pirate software. Running a pirated copy of Windows may also be part of your issue. Closing thread.
     
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