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Office XP Product Key error

Discussion in 'Business Applications' started by kayakgal, Dec 4, 2008.

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  1. kayakgal

    kayakgal Thread Starter

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    Microsoft Office XP Professional, purchased legally, was re-installed on a new CPU. The Produck Key was re-registered with Microsoft at that time and accepted. When I use Excel, Word or Powerpoint on my computer there is no problem but when I open a Powerpoint file attached to an e-mail I am getting a pop up that wants me to enter the product key. When I do it says that the product key in wrong. If I click on cancel the screen goes away and I can still view the Powerpoint slide but it is irritating to have to cancel that every time.
     
  2. Zack Barresse

    Zack Barresse

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    Hi there, welcome to the board!

    Are you saving the PPT file locally? Or are you opening in email? Have you tried it both ways?
     
  3. kayakgal

    kayakgal Thread Starter

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    I have saved it to a file then opened it and there is not a problem that way. It only seems to be when I open the Excel, Word or Powerpoint attachment to the e-mail.
     
  4. Zack Barresse

    Zack Barresse

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    Well, I know how to fix that...... save the email attachments before you open them. ;)

    Honestly I don't know why you're seeing that behavior. It is odd indeed. Can you do a detect and repair on your Office, probably Outlook, or perhaps a reinstall? Since you have a workaround, I don't know if you'd even want to mess with it. Opening attachments directly from an email item isn't the best method either. Especially as it creates a temporary version of the file in your temp folder, but often people think that is the actual file they're working with and can't figure out why - after they saved - they can't find the file. :rolleyes:
     
  5. kayakgal

    kayakgal Thread Starter

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    I talked to some of the computer contractors that I sit by at work. They think that there may have been a hiccup during installation and that I need to remove the program then re-install. So will try that.

    Thanks for the info.
     
  6. Zack Barresse

    Zack Barresse

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    Well, it's possible. I would be interested to hear the results in both what I suggested and your co-workers.
     
  7. kiwiguy

    kiwiguy

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    This has been observed where the original Office program was purchased with a PC, and was therefore OEM.

    OEM software cannot be transferred to another PC, it dies with the original one first installed on.

    Just another possibility?
     
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