Ok people,here is a problem for you'se

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Thread Starter
Dec 16, 2001
A friend of mine has recently started losing access to internet sites(he seems to be able to get online initially but after a few minutes he cannot load up any new pages...this is the message he gets..."Page cannot be displayed"...

He says he thought that Norton Internet Security was causing his problem(probably the firewall part of it) so he proceeded to uninstall it only to get the message that he cannot complete the task because it is requesting Supervisory security logon(which will allow him to continue(he cannot find this function)...

So,he powered down his system and restarted it to see if that would solve his problem(of course because the uninstall was not completed,the icons and files appeared to all be there) but he was now not able to access any of the Norton functions by clicking
on any of the icons....he can surf the internet foe about 5 minutes now before he eventually gets the "Page cannot be displayed" message...
NOTE: If he reboots his computer(or renews his ip address)he can access internet sites for about 5-10 minutes before he loses that ability as mentioned above(he has donw this NUMEROUS times...

He then attempts to reinstall Norton(although it was never actually uninstalled) and everything will go smoothly until he is told that he needs supervisory security login again,at which point he is dumped out of the re-install again....Norton appears to be there but not functioning...

Help is requested please...

Windows 98 he is using
Nov 25, 2001
This could be a problem with the ISP as well. Would not hurt to call and see if it is due to them, and they should fix it.

Otherwise, it may have something to do with Norton, but I have never encountered this really except when I had a 56k. Every once in awhile I would be on the internet for several minutes then "lose connection" to everything and simply get that same "error". This was solved usually by disconnecting form my ISP and shutting down my PC and bring it back up. But it seems it is probably something more in this case.


Sep 8, 2001
Please state the Brand of the target computer.

Have your friend boot into Safe Mode (tap F8 five times per second during a restart; Choose option number three (3) in the Windows Startup dialog box using the arrow keys below the Delete key, and strike the Enter key; Click Ok when prompted) and initially try to uninstall the Norton program properly in the Add/Remove Programs control panel.

If that does not work, in the Program Files directory right-click delete the appropriate Norton or Symantec folder. If there are other Norton products still installed, either uninstall them first or be sure you do not delete the folder that corresponds.

NIS is unnecessary since there is an excellent free firewall at http://www.sygate.com. A great free anti-virus at http://www.grisoft.com.
Jan 11, 2003
I am having the same problem. I only get internet access of the cable modem for a few minutes before I get no more pages. I have to then reset my IP address. It is an enormous pain in my butt. I have opened a new thread on the subject.
I do not nor have I ever had Norton on my computer. I run an online McAfee for viruses. My Firewall is a free download. Zone Alarm, which has worked great for the last 8 months.
I have reloaded win 98 and reset my IRQ and still the problem persists. I need help. Major help. :confused: :confused:
Dec 9, 2000
goose, it's not the best idea to tag along on the end of thread and I do see you've posted in the Networking forum as well.

Along with your IRQs which don't seem to me to be a problem, but I'm not the best person to judge them, post a copy of your StartupList using the application from the site below.


I have seen some similar issues caused by the Network card not being well seated, so you might want to check on that.

Post the startup list back to the thread in Networking.

Links: you should do the same thing here with the Startuplist if you can.

Also, you might want to see whether the procedure explained by Dell in this link applies to your Cable modem, I really don't know myself, but it could be a similar issue:

Jan 10, 2003
Thanks for your reply...

I will get my buddy to bring his computer into work tonight and we will get his start-up list set up to copy here...possibly tonight we will get it to you, or maybe tomorrow...we are set up at work to get on the internet, but it is through a whole network system and connecting another non-network computer is pretty tough to do...is it possible?
Anyways,thanks again and we will talk to you very soon
Dec 9, 2000
I can't answer the last question really; it may not be possible without installing new protocols, and I don't think I would recommend that with a troubled computer. However if he can get an outside line, independent of their network, and just dial a local access number for his normal dialup ISP, that might work.
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