A friend of mine has recently started losing access to internet sites(he seems to be able to get online initially but after a few minutes he cannot load up any new pages...this is the message he gets..."Page cannot be displayed"...
He says he thought that Norton Internet Security was causing his problem(probably the firewall part of it) so he proceeded to uninstall it only to get the message that he cannot complete the task because it is requesting Supervisory security logon(which will allow him to continue(he cannot find this function)...
So,he powered down his system and restarted it to see if that would solve his problem(of course because the uninstall was not completed,the icons and files appeared to all be there) but he was now not able to access any of the Norton functions by clicking
on any of the icons....he can surf the internet foe about 5 minutes now before he eventually gets the "Page cannot be displayed" message...
NOTE: If he reboots his computer(or renews his ip address)he can access internet sites for about 5-10 minutes before he loses that ability as mentioned above(he has donw this NUMEROUS times...
He then attempts to reinstall Norton(although it was never actually uninstalled) and everything will go smoothly until he is told that he needs supervisory security login again,at which point he is dumped out of the re-install again....Norton appears to be there but not functioning...
Help is requested please...
Windows 98 he is using
He says he thought that Norton Internet Security was causing his problem(probably the firewall part of it) so he proceeded to uninstall it only to get the message that he cannot complete the task because it is requesting Supervisory security logon(which will allow him to continue(he cannot find this function)...
So,he powered down his system and restarted it to see if that would solve his problem(of course because the uninstall was not completed,the icons and files appeared to all be there) but he was now not able to access any of the Norton functions by clicking
on any of the icons....he can surf the internet foe about 5 minutes now before he eventually gets the "Page cannot be displayed" message...
NOTE: If he reboots his computer(or renews his ip address)he can access internet sites for about 5-10 minutes before he loses that ability as mentioned above(he has donw this NUMEROUS times...
He then attempts to reinstall Norton(although it was never actually uninstalled) and everything will go smoothly until he is told that he needs supervisory security login again,at which point he is dumped out of the re-install again....Norton appears to be there but not functioning...
Help is requested please...
Windows 98 he is using