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Solved Ok so which Win7 service pack1 for 64bit???

Discussion in 'Windows 7' started by Zukes, Nov 1, 2016.

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  1. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159
    I have successfully set up Win 7 Home Ultimate on Dell Inspiron 3520 laptop & it is workin ok did the drivers apart from a couple of fails...due to not bein updated possibly? Anyways I am told to get Service pack 1 & from all the reading it should be ... Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)...yet when it gets to DL it says ... windows6.1-KB976932-IA64 ....so is this the right one? I am assuming it's maybe updated from original & has the internet explorer fix in it??
    Just dont wanna set the damn thing goin & ruin all I managed to get right :p
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,415
    First Name:
    Frank
    This is a continuation from this thread about that laptop which originally came with Windows 8 Home 64-bit:
    https://forums.techguy.org/threads/...in-update-loop-refuses-to-go-further.1180331/

    You advised that you were installing a legitimate copy of Windows 7 Home Premium 64-bit in it.
    Before we can help you any further, you need to do the following in that laptop:
    Download MGADiag and save it to your desktop.
    Double-click on MGADiag.exe to launch the program.
    Click "Continue".
    Ensure that the "Windows" tab is selected (it should be by default).
    Click the "Copy" button, then leave the report window open.
    Paste the report back here in your next reply.

    --------------------------------------------------------------
     
    Last edited: Nov 1, 2016
  3. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159
    OK doin now thanx :) I read the other about the drivers too...thought was a lot but justfigured if it didnt want em it wasnt gonna accept em...well..hoped lol
     
  4. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9TF42-TTG8R-B8RTQ
    Windows Product Key Hash: tqEEmbaBF63vGvkLrYUTJjKB2Yo=
    Windows Product ID: 00359-OEM-8703386-81521
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {24F07D40-2115-4C56-ADED-B4DF69E7A62C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24F07D40-2115-4C56-ADED-B4DF69E7A62C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B8RTQ</PKey><PID>00359-OEM-8703386-81521</PID><PIDType>3</PIDType><SID>S-1-5-21-3282054152-1361391586-203344276</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 3520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="7"/><Date>20131104000000.000000+000</Date></BIOS><HWID>38B93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-033-881521-02-3081-7600.0000-3062016
    Installation ID: 011142837686849074432614789336872302091855447090328515
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B8RTQ
    License Status: Initial grace period
    Time remaining: 42480 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 2/11/2016 12:36:08 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAonaIGaowTOY82sIc9rw6QnBhYk+s45Zj

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    FPDT DELL WN09
    SSDT TrmRef PtidDevc
    SLIC DELL WN09
    SSDT TrmRef PtidDevc
    MSDM DELL WN09
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,415
    First Name:
    Frank
    Right-click on COMPUTER and then click Properties.
    In the "Windows edition" section, does it show "Service Pack 1"?
    In the "System" section, does it show it as being a 32-bit or 64-bit operating system?

    --------------------------------------------------------------

    I'm confused. :confused:
    In post #1, you said you installed Windows 7 Ultimate in that laptop.
    In your MGADiag log in post #4, it shows that to be a copy of Windows 7 Home Premium.

    I've requested a qualified person to examine your MGADiag log, so be patient until that person replies back.

    --------------------------------------------------------------
     
  6. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159
    Sorry my bad hadnt found the disc & read it first time I assure you it is mine I also have 3 vista discs too
    It says 64bit but no service pack
    Sorry just checked other discs was one of the Vista is Ultimate :oops:
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,415
    First Name:
    Frank
    It looks like you installed an original version of Windows 7 Home Premium 64-bit that doesn't contain Service Pack 1(SP1).
    If that's the case, you need to install the 64-bit version of the SP1 upgrade first before you try to install any Windows 7 updates.
    Without the SP1 upgrade installed, you won't be able to install and/or update certain programs.

    Once a qualified MGADiag log person replies, and depending on what that person says, we'll proceed from there.

    --------------------------------------------------------------
     
  8. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159
    Ok thanx :) btw if one of the Vista discs hasn't got the product key...does that mean its basically a frisbee? Or maybe it can be a spare?
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,415
    First Name:
    Frank
    I would dispose of those Windows Vista discs.
    Windows Vista is going "extinct" in 4 - 5 months and will be outdated and unsecure just like Windows XP.

    --------------------------------------------------------------
     
  10. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159
    Will make pretty xmas decorations with em :p

    Ok so all I get is Installer encountered an error: 0xc8000222 we I try to install will go back to the 32bit one maybe?
    Actually somewhere seen one compatable with both>>>>
    Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)<<
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,415
    First Name:
    Frank
    Your laptop came with 6 GB(4 GB + 2 GB) of RAM, so installing a 32-bit Windows operating system in it would be counter-productive.

    Capture.JPG

    A 32-bit operating system will detect and use no more than 3 - 3.5 GB of RAM, not matter how much RAM is in the computer.

    ---------------------------------------------------------------
     
  12. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159
    That was why I was huntin for 64bit one but I get sent from one dead page to another microsoft site just keeps playin with me head
    I might go get ...oh wait do I need to run the Windows Update Diagnostic tool? I saw that n nabbed it anyways...just in case lol
    These are what I have collected thus far tryin to get the service pack
    7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD
    Windows 7 64bit Service Pack 1 (KB976932)
    Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
    windows6.1-KB976932-IA64
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,845
    Your Windows is not activated. Please activate Windows and then run the MGA Diagnostic Utility again and post the new log.
     
  14. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159
    Sorry about not doin it before ..didn't think of it

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9TF42-TTG8R-B8RTQ
    Windows Product Key Hash: tqEEmbaBF63vGvkLrYUTJjKB2Yo=
    Windows Product ID: 00359-OEM-8703386-81521
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {24F07D40-2115-4C56-ADED-B4DF69E7A62C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24F07D40-2115-4C56-ADED-B4DF69E7A62C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B8RTQ</PKey><PID>00359-OEM-8703386-81521</PID><PIDType>3</PIDType><SID>S-1-5-21-3282054152-1361391586-203344276</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 3520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="7"/><Date>20131104000000.000000+000</Date></BIOS><HWID>38B93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-033-881521-02-3081-7600.0000-3062016
    Installation ID: 011142837686849074432614789336872302091855447090328515
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B8RTQ
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2/11/2016 8:31:49 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAonaIGaowTOY82sIc9rw6QnBhYk+s45Zj

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL WN09
    FACP DELL WN09
    HPET DELL WN09
    MCFG DELL WN09
    FPDT DELL WN09
    SSDT TrmRef PtidDevc
    SLIC DELL WN09
    SSDT TrmRef PtidDevc
    MSDM DELL WN09
    SSDT TrmRef PtidDevc
    SSDT TrmRef PtidDevc
     
  15. Zukes

    Zukes Thread Starter

    Joined:
    Apr 9, 2006
    Messages:
    159
    Am I verified? If so, can you plz tell me what service pack 1 to DL...prefferrably with a direct link coz man I sure been goin around in circles lol
     
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