Ok Tech gurus I have a head scratcher for you

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Striker840

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May 2, 2007
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266
I have 3 Dell Precision P690's at work that are giving me fits. A little background first:

This all started with a single machine giving out memory cannot be read errors as a user was closing programs. He would run Lotus Notes, multiple excell spreadsheets, media player, and occasionally adobe reader, IE 6. It runs fine while untill he starts to close apps, then the memory cannot be read error pops up.

This was dumped on me Thursday and so far they have replaced the board, ram, drive, video card, a total of 2 new images (same image ALL machines get as a base image).

Friday I get the Dell Diagnostics CD and decide to tax the system. The CPU L1 cache tests fine, board tests fine, get to the memory test and I immediately get an L2 cache error and the test stops. I do a little more digging to where I can test each memory test specifically. The first one chokes, the rest test fine. I called dell and they sent me a new cpu, put it in yesterday and by quitting time it errored out again. As I mentioned earlier there are several machines with the same issue so I decided to check out commonalities between the 3 and here is what I found:

Same base image, all 3 came in at the same time so they defintely got the same base image, XP Pro. 1 runs Photoshop CS3, 1 Photoshop CS2, and the other runs a different Graphics program Paint Shop pro I think. Going by the service tag they all came down the line at the same time confirmed by Dell Rep.

The specs are:

Dual-Core Intel® Xeon® 5140 2.33GHz, 1333 FSB, 4MB L2 Cache, 65 watts
XP Pro
Quad-Channel* DDR2* Full Buffered DIMM Memory 2 1GB sticks
Intel® 5000X chipset
NVIDIA Quadro® FX 4600
Integrated LSI 1068 SAS/SATA 3.0Gb/s controller supports RAID 0, 1
SATA 3.0Gb/s 7200RPM with 8MB DataBurst CacheTM up to 250GB**
750w PS

As I said earlier ram, hdd, video card, mb, cpu has been replaced in that order. Also all bios updates as well as driver updates have been done.


HELPPPPPPPPPPPPPPPPP LOL

edited for correct cpu and ram
 

Striker840

Thread Starter
Joined
May 2, 2007
Messages
266
Strange indeed, make a post over here

http://www.dellcommunity.com/supportforums/board?board.id=Desktops_Workstation_Optiplex

I will invite a moderator to look into it for you.

"Quad-Channel* DDR2* Full Buffered DIMM Memory 2 4GB sticks"

Your running 8gb memory on XP??

Thanks, just registered and will post soon. As far as the ram thing I posted late so I prob posted the wrong ram. LONGGG day, in the middle of a 125 unit refresh and am right now imaging and loading the base apps on the first shipment of 45 units along with this other problem child LOL

here is the link

http://www.dellcommunity.com/suppor...=Desktops_Workstation_Optiplex&thread.id=6672
 
Joined
Oct 3, 2007
Messages
7,889
I have notified senior members and a moderator known for helping above and beyond the call of duty.

I will monitor that post, give it some time.
 

Striker840

Thread Starter
Joined
May 2, 2007
Messages
266
Thanks a ton, I even tried moving the ram to different slots, still get the error. When I talked to tech support at Dell they offered to replace the box and I may take them up on it. Tomorrow I am going to put the drive in a diff machine that runs the same software but with NO errors. I am wondering if there may be a design flaw in the run of boards that we got. If he runs with no errors in the other box I will be getting 3 new machines.

This one is a serious brain teaser LOL
 
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