Old Dell Backup/Recovery Password Protected Files ?

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Mazeezam

Thread Starter
Joined
May 24, 2016
Messages
2
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8143 Mb
Graphics Card: NVIDIA GeForce GT 635, 1024 Mb
Hard Drives: C: 921 GB (817 GB Free); H: 4657 GB (4657 GB Free);
Motherboard: Dell Inc., 0KWVT8
Antivirus: Windows Defender, Disabled/Bitdefender Active

Hello, Not really sure where to Post? or which thread ? A little history
Dell 8700 Desk Top purchased 2014 came with Windows 8.1
Dell support/tech had done many remote assistance while on warranty with backups.
Scary part I Believe Dell had called me stating noticing some sort of server issues (Scam) I was reluctant at first to interact or allow Remote Access. But very weirdly he was able to know just about everything Dell would know about all other Tech Support/Dates/Issues/E-mails/from time of purchases, convincing me of actually being Dell, let him do Remote Access supposedly to do clean/tune up and said server issues. Ran several 3rd party Pc cleaning Apps, Fixed? server issue? then proceeded to want to sell Their magical Pc Program, that would replace all Virus/Pc Tune up/Fix Computer issues. At that point I disconnected Bailed. I called Dell to inquire about Phone Call Representing Dell, they replied No we would never do that! I asked how Scammer would know so much private Dell information and interaction that only they should Know? No Comment! Although stated lets take a look at your PC from Dell, Oh i see your warranty is expired, bummer, we update/extend your warranty for 350.00 dollars, (half the price of computer now 2 plus years old) or 1 time fix for 150.00 now. Said thanks but no thanks, as Windows 10 was about to come out, hoping it may correct some files that shouldn't be there. Window 10 upgrade crashed, lost most everything that wasn't in Microsoft Cloud. Now to Question i have Bitdefender full Scan revels 103, C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\Updates\DBR_1612_1624_x64_Update.exe=>(payload)=>diff_000061.dif , files that are password protected, dated 2014-2015 2016. Not sure what they are or if needed any more, as they are Backup/Restore points from years ago, that are no longer needed. Did a web search of one of the files, Found this, http://www.pcanswers.org/pcfixer/lp...Bing&msclkid=8d44d6cd5f231f480aff8c5588bb2e79 .
Sound pretty simple fix, But at this point have become pretty darn Paranoid about downloading anything from anywhere, And yes not to long ago purchased Seagate 4tb external Backup Drive, but not connected yet as not sure of what all the password protected files are, or where they placed for future issues to deal with ??
 
Joined
Feb 7, 2018
Messages
206
You should've stuck with your gut instinct. NO PC vendor or OS vendor well ever call you.....EVER!

My advice: First disconnect from the internet...turn off your modem/router (unplug it). Next, save any data (mainly pictures and important documents) to external media (I like large thumb drives) the rest of it can be downloaded and reinstalled.

Now, do a factory reset.


Restore the computer's software to original condition.
An external peripheral is a device that connects to a port on the front, side or back of the computer, like a printer or memory key.
  1. Turn on the computer.
  2. As the computer starts, press < F8 > on the keyboard until the Advanced Boot Options menu appears on the screen.
    You must press before the Windows logo appears on the screen. If you press after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.
  3. Press the < Down Arrow > on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press < Enter >.
  4. Specify the language settings that you want, and then click Next.
  5. Log in as a user who has administrative credentials, and then click OK.
  6. Click Dell Factory Image Restore.
  7. In the Dell Factory Image Restore window, click Next.
  8. Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
  9. Click Next.
    The computer is restored to the default factory configuration.
  10. When the restore operation is completed, click Finish to restart the computer.
    The software is now installed as it was when the computer was first received.

reference link: https://www.dell.com/support/articl...he-factory-settings-for-windows-vista?lang=en
 

Mazeezam

Thread Starter
Joined
May 24, 2016
Messages
2
Plankton 23 thanks for the reference link provided in your reply, as it did jog my memory. As i believe all of that was done when Windows 10 upgrade came out. Microsoft Tech support did assist in upgrade, first attempt came up with some corrupted files within computer Dell system that was preventing upgrade, It was restored to factory setup configurations, followed by all Dell updates Drivers/Bios/Etc. to prepare for Windows 10 upgrade. Windows 10 upgrade was successful, and has operated fine since then. But Windows Defender Scan No threats found. Bitdefender Scan comes up with 103 files cant scan. factory reset should of taken care of that but didn't . BD Scan Log still comes up with 103 pp files. As I mentioned above in web search for fix. they seem to all be almost exactly the same several files with all but the last part of extension different. caused by misconfigured system files. Asked Dell about issue No Problem Easy fix No Warranty 150.00 quick fix with out restoring complete Factory Settings. Hey did in get Todays Dummy Award ? :>) I was hoping some one had came across same issue and solved it ! Or at least checked out Fixed Link Listed Above, and agreeing to Tool (SpeedyFixer) or some other registry tool App that can find and remove misconfigured system files.
 
Joined
Feb 7, 2018
Messages
206
Your factory restore should have restored windows 8.1


If you did a factory restore...it should be a clean install and no personal data should be saved. Bit Defender is not part of windows. So If you did a factory reset, bit defender should be on there. You should be using Windows Defender which comes with windows 10. Next, I would download and install Malwarebytes...yes, use the trial version, it's free for 14 days and scan with that.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,127
Bluertomb,

I've removed your inappropriate comment directed at another member. If you have an issue with a member or something that was posted kindly use the report button so that Moderators can take a look and see if any action is necessary.

Since you weren't even involved in this thread the only reason you should be posting is to offer assistance with the issue at hand. If you can't do that then please refrain from posting.
 
Joined
Jul 18, 2011
Messages
209
Hey Cookiegal,
Did you receive my reply to your ask of 5:20 AM today? I do need to get on line for some medical advice from the VA.
Help, please.
Jim
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top