Old Toshiba laptop won't start up after Windows 98 reinstall

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Cazt

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May 6, 2018
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I have an ancient (2003) Toshiba Satellite with Windows 98. It worked fine for what it was but no use to me now and I thought I'd prepare it for recycling and (I thought) reinstalled the OS from the Windows CD. After that, all I can get is the opening Toshiba screen, after which a 'This program has performed an illegal operation and will shut down' screen appears and I can get no further. This also happens in Safe mode. Is there anything I can do, short of throwing out the hard drive? Ideally I'd like to get it to a state where it could be recycled and/or used by someone else.
One other thing, probably unrelated - when going into Safe mode, a dialogue box comes up with a choice of 'Original configuration' or 'Undocked' - not sure which this stand-alone laptop will be but have tried both with no difference in the result.
 

flavallee

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Frank
What's the complete model number of that Toshiba Satellite laptop?
(Note: 2 sets of characters separated by a dash comprises the complete model number)

What's the exact serial number on it?

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If that laptop was manufactured or purchased new in 2003, it should've come with Windows XP.

What's the exact Windows version on its Certificate-Of-Authenticity sticker?

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