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Old Toshiba laptop won't start up after Windows 98 reinstall

Discussion in 'Earlier Versions of Windows' started by Cazt, May 6, 2018.

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  1. Cazt

    Cazt Thread Starter

    May 6, 2018
    I have an ancient (2003) Toshiba Satellite with Windows 98. It worked fine for what it was but no use to me now and I thought I'd prepare it for recycling and (I thought) reinstalled the OS from the Windows CD. After that, all I can get is the opening Toshiba screen, after which a 'This program has performed an illegal operation and will shut down' screen appears and I can get no further. This also happens in Safe mode. Is there anything I can do, short of throwing out the hard drive? Ideally I'd like to get it to a state where it could be recycled and/or used by someone else.
    One other thing, probably unrelated - when going into Safe mode, a dialogue box comes up with a choice of 'Original configuration' or 'Undocked' - not sure which this stand-alone laptop will be but have tried both with no difference in the result.
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    What's the complete model number of that Toshiba Satellite laptop?
    (Note: 2 sets of characters separated by a dash comprises the complete model number)

    What's the exact serial number on it?


    If that laptop was manufactured or purchased new in 2003, it should've come with Windows XP.

    What's the exact Windows version on its Certificate-Of-Authenticity sticker?

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