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Older HP laptop(Help!!)

Discussion in 'Earlier Versions of Windows' started by Jerilove84, Sep 28, 2017.

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  1. Jerilove84

    Jerilove84 Thread Starter

    Sep 28, 2017
    I have an older laptop from 2011. Only use is the occasional typing of project for child’s homework or slight internet surfing.
    Right now it’s incredibly slow!!!
    Even to get to startup screen.
    I have pics on the computer I don’t want to loose!
    Not sure if I can reboot and install a faster driver online???
    I have WiFi.
    Please help.. I’m so lost
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    What's the model name and complete model number(M/N) of that HP laptop?
    What's the exact serial number(S/N) and product number(P/N) on it?
    What Windows version and bit number is it running?
    Does it still have its original hardware, or has any hardware been added/replaced/upgraded in it?

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