One Or More Viruses

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

jdtsmama

Thread Starter
Joined
Nov 29, 2005
Messages
7
I need some help getting rid of some viruses. I have Windows XP with Fix-It Utilities 5 installed as my current anti-virus software. I also have adaware and AOL spyzapper. When I run the anti-virus it has one or more viruses that it will not clean. What should I do? Is there actually anti-virus software that does what it is suppoesed to do?? Please help!!

THANKS,
JAMIE
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
let's see what you actually have got and yes there are proper working good antiviruses and fix-it utitities isn't one of them

go to here and download 'Hijack This!' self installer. Save it to the desktop or other suitable place. DO NOT just press run from the website Double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu and an optional shortcut on desktop.
Click on the entry in start menu or on the desktop to run HijackThis
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.
 

jdtsmama

Thread Starter
Joined
Nov 29, 2005
Messages
7
Logfile of HijackThis v1.99.1
Scan saved at 4:49:31 AM, on 1/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Program Files\Common Files\AOL\1104309017\ee\AOLHostManager.exe
C:\Program Files\Common Files\AOL\1104309017\ee\AOLServiceHost.exe
c:\program files\common files\aol\1104309017\ee\services\antiSpywareApp\ver2_0_7\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\1104309017\ee\AOLServiceHost.exe
C:\Program Files\America Online 9.0c\waol.exe
C:\Program Files\America Online 9.0c\shellmon.exe
C:\Program Files\Common Files\Aol\aoltpspd.exe
C:\PROGRA~1\VCOM\Fix-It\Fix-It.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...aults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/sp/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1104309017\ee\AOLHostManager.exe
O4 - Startup: PowerReg Scheduler.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Define - C:\WINDOWS\Web\ERS_DEF.HTM
O8 - Extra context menu item: &Search the Web - C:\WINDOWS\Web\ERS_SRC.HTM
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\WINDOWS\Web\ERS_ENC.HTM
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: (no name) - {AFC3FA82-AD07-45cd-8B57-983435B9899E} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Aces Up! by pogo - http://game1.pogo.com/applet-6.1.0.39/aces/aces-ob-assets.cab
O16 - DPF: Canasta by pogo - http://canasta.pogo.com/applet-6.0.4.31/canasta/canasta-ob-assets.cab
O16 - DPF: Dice Derby by pogo.com - http://checkeredflag.pogo.com/applet/checkeredflag/checkeredflag-ob-assets.cab
O16 - DPF: Dominoes by pogo.com - http://temp22.pogo.com/applet/domino/domino-ob-assets.cab
O16 - DPF: First Class Solitaire by pogo.com - http://solitaire44.pogo.com/applet/solitaire2/solitaire2-ob-assets.cab
O16 - DPF: Fortune Bingo by pogo - http://superbingo.pogo.com/applet-5.9.0.18/superbingo/superbingo-ob-assets.cab
O16 - DPF: Greenback Bayou by pogo.com - http://greenback.pogo.com/applet/greenback/greenback-ob-assets.cab
O16 - DPF: High Stakes Poker by pogo - http://temp79fe.pogo.com/applet/drawpoker/drawpoker-ob-assets.cab
O16 - DPF: Jokers Wild Poker by pogo - http://vpjoke02.pogo.com/applet/videopoker2/jokerswild-ob-assets.cab
O16 - DPF: Jungle Gin by pogo - http://gin.pogo.com/applet-5.9.0.25/gin/gin-ob-assets.cab
O16 - DPF: Jungle Gin by pogo.com - http://gin.pogo.com/applet/gin/gin-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo.com - http://freecell.pogo.com/applet/freecell/freecell-ob-assets.cab
O16 - DPF: Phlinx by pogo - http://game4.pogo.com/applet-6.0.4.37/flinger/flinger-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://popfu.pogo.com/applet-5.9.0.25/popfu/popfu-ob-assets.cab
O16 - DPF: Pop Fu by pogo.com - http://popfu.pogo.com/applet/popfu/popfu-ob-assets.cab
O16 - DPF: Spider Solitaire by pogo - http://game4.pogo.com/applet-6.0.4.37/spider/spider-ob-assets.cab
O16 - DPF: Squelchies by pogo.com - http://squelchies.pogo.com/applet/squelchies/squelchies-ob-assets.cab
O16 - DPF: Sweet Tooth TM by pogo - http://sweet04.pogo.com/applet/sweettooth/sweettooth-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://holdem2.pogo.com/applet-5.9.0.25/holdem/holdem-ob-assets.cab
O16 - DPF: Tri-Peaks by pogo - http://peaks.pogo.com/applet-5.9.0.25/peaks/peaks-ob-assets.cab
O16 - DPF: Tumble Bees by pogo.com - http://jumbee.pogo.com/applet/jumbee/jumbee-ob-assets.cab
O16 - DPF: Word Whomp by pogo.com - http://whomp.pogo.com/applet/wordwhomp/wordwhomp-ob-assets.cab
O16 - DPF: Word Whomp Whackdown by pogo.com - http://whackdown.pogo.com/applet/whackdown/whackdown-ob-assets.cab
O16 - DPF: World Class Solitaire by pogo - http://klondike.pogo.com/applet-5.9.1.28/worldclass/worldclass-ob-assets.cab
O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: Yahoo! Spades - http://download.games.yahoo.com/games/clients/y/st2_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/1410/ftp.coupons.com/v7/brix6ie.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/shared/mcinsctl/en-us/4,0,0,77/mcinsctl.cab
O16 - DPF: {54771E6F-A5A2-4413-8FB8-7B8F85398174} - http://dl.lygo.com/Sidesearch/en_US/Lycos/Sidesearch.cab
O16 - DPF: {5D66B431-8A5B-4ECA-AED6-6F4F411E1773} (AOLLaunch Class) - http://www.disneyblast.go.com/setup/activex/AOLLauncher.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4017/ftp.coupons.com/v3121/cpbrkpie.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/mcgdmgr/en-us/1,0,0,18/mcgdmgr.cab
O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4003/ftp.coupons.com/r3120/cpbrxpie.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/yiebio5_1_6_0.cab
O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) - file://D:\games\WebDriverFullInstall.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{F0857C47-A234-4A2E-A0D8-CFF72D5644E4}: NameServer = 205.188.146.145
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Fix-It Task Manager - V Communications, Inc. - C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
 

jdtsmama

Thread Starter
Joined
Nov 29, 2005
Messages
7
This was it! I hope you can sort through all of this and help me come up with the best solution. Many thanks (in advance)! ; )
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
What viruses does it say it's finding and where because I can't see anythiing there
 

jdtsmama

Thread Starter
Joined
Nov 29, 2005
Messages
7
I started a deep scan of my system yesterday with the VCOM fix it utilities that I have and it is still not done. When it finishes I can copy the results and paste them here. I ran it about a week ago and that is where it says I have a virus that the fix it utilities cannot clean. Thank you so much for trying to help me! By the way, can you see anything else in the hijack this log file I pasted earlier that would be causing me any other problems?

Jamie
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
there are a couple of minor entries to fix but we will do them after we see what the antivirus found
 

jdtsmama

Thread Starter
Joined
Nov 29, 2005
Messages
7
Thanks Derek for your reply! The virus that showed up was TROJ_KEENVAL.A. It says that it removed it this time who knows?? If you didn't see anything maybe it did. So, what's next?? You are great! Thanks!

Jamie
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
Keen value is a spyware program rather than a virus so

Download AdAware SE 1.06 from http://www.lavasoft.com and install it if you haven't already got it. If you have it, then make sure it is updated and configured as described later in this post

Download pocket killbox from http://www.thespykiller.co.uk/files/killbox.exe & put it on the desktop where you can find it easily


Run hijackthis, put a tick in the box beside these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked


R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/14...v7/brix6ie.cab
O16 - DPF: {54771E6F-A5A2-4413-8FB8-7B8F85398174} - http://dl.lygo.com/Sidesearch/en_US/...Sidesearch.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...1/cpbrkpie.cab
O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/40...0/cpbrxpie.cab

now Start killbox,

Then on killbox top bar press tools/delete temp files, in the pop up box in the NT section select temp & temp internet & cookies only and in the 9x section select c:\windows\temp & c:\temp then on the drop down user account box, select your account, then repeat for every user account on the computer

then

Run ADAWARE

Before you scan with AdAware, check for updates of the reference file by using the "webupdate".


Set up the Configurations as follows:

General Button
Safety:
Check (Green) all three.

Click on "Proceed"

Please deselect "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

Click on "Scan Now"

Run the scanner using the Full Scan (Perform full system scan) mode.

When scan is finished, mark everything for removal and get rid of it. (Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.


Reboot &

Download and install the Micro$oft antispyware BETA from http://www.microsoft.com/athome/security/spyware/software/default.mspx and let it fix anything it finds

First press file and check for updates and then run it

Run an online antivirus check from at least one and preferably 2 of the following sites

http://www.kaspersky.com/virusscanner ...here select extended bases on the set up screen
http://www.pandasoftware.com/products/activescan.htm
http://housecall.trendmicro.com/

Kaspersky is a scanner only and won't fix anything but will find almost any unwanted pest on your computer as will also panda active scan who also won't fix any spyware/adware

Post back with the reports they make and let us know how it is
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top