online but no internet

hey i have a client that is running windows ME and when she dials into the internet and connects fine with the two little tvs on the bottom right hand corner.... but when she goes to use the internet she gets page cannot be displayed for everything ..we tried google and all of that .... does anyone have any ideas?

 

check the ip and dns are entered correctly ect.

 

Who is your her provider? Earthlink? It sounds like you are connecting through a program like WinPoet. If so, you may have to reinstall that program, or a phone call might be in order to the ISP so that they can check your settings. I had WinPoet and it's kind of picky.

 

she is not running win poet ...and this is actually the ISP that who is wrighting .... the provider who is who im working for is digital freedom

 

Howdy,

Sounds like a Winsock problem.......

Basically to fix:

Remove all networking devices and protocols.

Boot into safe mode, go to Control Panel / Add-Remove Programs, and go to the Windows Setup section.

Uncheck Dialup Networking to remove the remnants of TCP/IP.

Reboot and go back into safe mode.

Run regedit, do a search for and remove all instances of Winsock and Winsock2.

(optional) reboot back into safemode and re-check dialup networking.

Reboot into regular mode and allow Windows to detect your network device(s) - when prompted have it reload any existing drivers off the original disks - including Windows Networking.

That's about the only thing that will bring Windows 98 back from a botched update or installation that basically trashes the entire TCP stack.

http://www.dslreports.com/forum/remark,5534239~root=comcast~mode=flat

http://shipleysystems.com/FTP/WinSockFix/PCSC - Internet - Winsock Fix.htm

http://www.cexx.org/lspfix.htm

http://www.astonsoft.com/products/winsock/download/

users.zoominternet.net/~unix DNS and WINSOCK FIX (EXCELLENT)

http://www.spychecker.com/program/winsockxpfix.html (for WinXP)

Good luck.

Spaceman