Online videos are loading EXTREMELY slowly

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krystie

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Apr 12, 2010
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Hey, I was wondering if anybody could help me.

Recently, videos online such a YouTube and on things like 4OD and BBiPlayer aren't loading as fast as they used to.
I swapped Internet provider in the February just gone and it was great, everything would load really fast and I had no problems. All of a sudden this past week or two it takes absolutely ages to load a video. Sometimes they won't even start loading and I have to refresh the page a few times to get them to load.

I have noticed that in general it takes normal internet pages a while longer load, but it is nothing in comparison to how long it takes videos to load at the moment.

I have deleted my browsing history, cookies etc and that still hasn't helped. I don't know whether it is something I need to talk to my internet provider about or whether it's something I can fix. Just incase this is of any relevance, I use Google Chrome as my browser, my internet provider is Talk Talk and I connect to the internet wirelessly.

I'll be happy to tell you anything else that I can, I would really appreciate it if somebody could help me out as it is really annoying me.

Thanks,
Krystie.
 

TerryNet

Terry
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Your operating system?

Try a speedtest such as speedtest.net or Speakeasy. How do those results compare with what your ISP is supposed to be providing? Any difference using an ethernet connection to your router? Any difference connecting to the modem if your modem and router are separate units?

If you have another computer on your network is it experiencing the same issues?
 

krystie

Thread Starter
Joined
Apr 12, 2010
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6
I have tested using speedtest.net. And these are my results:

Download
0.58Mb/s

Upload
0.56Mb/s

Ping
52ms

I'm afraid that I don't know how this compares to what is meant to be provided, and I don't have an ethernet cable to connect to test.

I have another laptop which uses the same network and it is experiencing the same problem.

Thanks.
 

TerryNet

Terry
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Do you truly 'connect to the internet wirelessly" (that is, connect to your ISP via wireless)?

What (brand and model) do you have in the way of modem(s) and/or router(s)?
 

krystie

Thread Starter
Joined
Apr 12, 2010
Messages
6
No, I was provided a wireless router which is a D-LINK router, that connects into the telephone line.

Thanks.
 

TerryNet

Terry
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If you get the same poor results with an ethernet connection the problem likely lies with the ISP or router. If only the wireless is a problem then it may be wireless interference or it may be a problem with the router's wireless.
 

krystie

Thread Starter
Joined
Apr 12, 2010
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6
Okay, thank you. I have rang my internet provider and I have been asked to do speed tests throughout the day, once I have told them that I will have to see what they say. :\ It's a lot of messing around!

Thank you for your help anyway, I'm sure it will get sorted soon.
 
Joined
Feb 13, 2010
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Try using pingtest.net it will tell you your internet score. If your score is B and still laggs, then this may be a temporary problem from a background program downloading something.
 

krystie

Thread Starter
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Apr 12, 2010
Messages
6
Hey. I have tried the pingtest thing and it gave me a grade D! Rubbish. What do you think this means then? That it is a problem that I need to take up with my internet provider?
 

TerryNet

Terry
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Did you click on "Learn more about grades"?

Essentially it means "it takes absolutely ages to load a video. Sometimes they won't even start loading and I have to refresh the page a few times to get them to load." :)
 

krystie

Thread Starter
Joined
Apr 12, 2010
Messages
6
"Concerning. Most online applications will not perform well but should function in some capacity. Try testing to other servers to verify the result. You might need to contact your ISP for help."

Means I can't do anything! Haha. I do hope I get this sorted soon.
 
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