Only Local Internet Access after Windows Update

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jwalker89

Thread Starter
Joined
Feb 5, 2013
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4
Friday morning windows installed several updates on my work computer, most of them being Windows Defender stuff. No problems that day. Monday morning I come in and I could no longer connect to the internet, only our Local network.

The first thing I tried was to system restore prior to those updates. It removed all but one (KB915597). Windows says this cannot be uninstalled once it is installed.

I also googled this extensively and one of the fixes I tried was to go into Services, and both the wired connection and WLAN connection were set to manual and disabled so I set those both to automatic and restarted the computer. Still no internet access.

Even booting in safemode I have no access. I've run multiple virus scans, rebooted our modem (we don't have wireless), etc, etc.

Here are some logs I thought might be helpful in solving the issue. If anything else is required, I'll post it asap.

ipconfig/all
C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Design-Output
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-25-64-8B-DB-78
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c5a:1901:6a62:2aaf%11(Preferred)
IPv4 Address. . . . . . . . . . . : 71.232.115.34(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Tuesday, February 05, 2013 9:10:44 AM
Lease Expires . . . . . . . . . . : Friday, February 08, 2013 9:03:15 AM
Default Gateway . . . . . . . . . : 71.232.112.1
DHCP Server . . . . . . . . . . . : 69.252.65.197
DHCPv6 IAID . . . . . . . . . . . : 251667812
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-68-A5-BE-00-25-64-8B-DB-78

DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . : hsd1.ma.comcast.net.
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:47e8:7322::47e8:7322(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Disabled

route print

Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>route print
===========================================================================
Interface List
11 ...00 25 64 8b db 78 ...... Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabi
t Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
13 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
17 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
14 ...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
22 ...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 71.232.112.1 71.232.115.34 20
71.232.112.0 255.255.252.0 On-link 71.232.115.34 276
71.232.115.34 255.255.255.255 On-link 71.232.115.34 276
71.232.115.255 255.255.255.255 On-link 71.232.115.34 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 71.232.115.34 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 71.232.115.34 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
22 1025 2002::/16 On-link
22 281 2002:47e8:7322::47e8:7322/128
On-link
11 276 fe80::/64 On-link
11 276 fe80::6c5a:1901:6a62:2aaf/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
 
Joined
Sep 21, 2007
Messages
12,461
How come you have an "outside" IPv4 address ? Don't you have a router ? Inside addresses start with "192.168" or "172.16" or "10.0"
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,833
What firewall or security suite is, or ever was, on the system?
 

jwalker89

Thread Starter
Joined
Feb 5, 2013
Messages
4
Not sure about the IP address.

All I have for antivirus is AVG, Malware Antibytes, and Windows Defender. They've never caused a problem before. I tried disabling avg and windows defender with no luck.
 

jwalker89

Thread Starter
Joined
Feb 5, 2013
Messages
4
I reformatted the hard drive, did a fresh vista install, got all the most recent drivers installed, still no Internet. Comcast remotely reset the router and saw no problems. Other computers wired to the modem have no connectivity problems. At my wits end.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,833
Comcast remotely reset the router and saw no problems. Other computers wired to the modem have no connectivity problems.
Your ipconfig /all showed a public IP address, but now you are talking about a router?

Please show another ipconfig /all and also one for another computer (if it is running Windows) connected to the same router.
 

jwalker89

Thread Starter
Joined
Feb 5, 2013
Messages
4
I'm sorry, modem not router. We have a modem and a switchboard for connecting multiple Ethernet cables.
 
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