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Solved "Open Containg Folder" & "Find Target" Not Working

Discussion in 'Windows XP' started by Poerboy, Apr 12, 2018.

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  1. Poerboy

    Poerboy Thread Starter

    Jul 11, 2005
    I have searched all over the web and cannot seem to find a solution to the problem I recently started having with my computer. (Although I have found plenty of people claiming to have the same problem.) This is on a computer running XP Pro SP3 with an AMD Anthlon II X2 CPU processor: Normally, when I download something - file, pic, etc. - I can left click on the download dropdown box (revealing the downloaded items list), right click on an item and choose "Open containing folder" and the folder I download the item to would open. (I choose where downloads go, not the My Docs Download folder.) Now, nothing happens when I choose "Open containing folder". At first I thought it was a Firefox problem since that is the browser I usually use so I did a “refresh” but that did not correct the problem. Then I realized it was also happening with Chrome, so that ruled out a browser setting causing the problem. (I have IE but never use it.) If what I have downloaded uses a program, double clicking on the file in the dropbox still opens the correct program normally.

    More investigating revealed that right clicking on a program icon on my desktop and choosing "Find target" was also not working – nothing happens. (Normally the program folder would open with the .exe file highlighted.) I have to think both problems are caused by the same malfunction. Windows Explorer is functioning normally and I can locate the folders and files manually.

    Thinking that it might be a registry problem, I compared another computer's registry entries (also running XP and functioning correctly) in the HKEY_CLASSES_ROOT/Folder section and they are the same. Not wanting to really muck things up, I made no changes to the registry and don't know where else to go there anyway.

    I have not installed any new software, programs or hardware recently.

    Where are the commands that direct downloads to open the containing folder and shortcuts to find the exe target of a program stored on XP?

    Here are things I have done in unsuccessful attempts to fix these two problems:

    Ran Malwarebytes (also ran this in Safe mode)
    Ran Spybot S&D
    SpywareBlaster updated
    Ran McAfee virus scan on all hard drives (Enterprise 8.5i)
    Ran ScanDisk
    Ran HijackThis - pasted log into 3 different online analyzers

    None of these found any problems.

    I tried to rollback the computer to earlier date, but could not (I tried several dates.)

    Here's the SysInfo log:
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Athlon(tm) II X2 250 Processor, x86 Family 16 Model 6 Stepping 3
    Processor Count: 2
    RAM: 3070 Mb
    Graphics Card: NVIDIA GeForce 8400GS, 1024 Mb
    Hard Drives: C: 465 GB (257 GB Free); F: 232 GB (73 GB Free); G: 232 GB (147 GB Free); H: 465 GB (92 GB Free); I: 1863 GB (404 GB Free); J: 1863 GB (686 GB Free);
    Motherboard: FOXCONN, M61PMV
    Antivirus: McAfee VirusScan Enterprise, Updated: Yes, On-Demand Scanner: Enabled

    Here is a HijackThis log:

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 5:37:14 PM, on 4/12/2018
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.24052)
    Boot mode: Normal
    Running processes:











    C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE

    C:\Program Files\McAfee\Common Framework\UdaterUI.exe

    C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe

    C:\Program Files\McAfee\Common Framework\McTray.exe


    C:\Program Files\BillP Studios\winpatrol.exe

    C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireSvc.exe

    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe

    C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireTray.exe



    C:\Program Files\McAfee\Common Framework\FrameworkService.exe

    C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe

    C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe


    C:\Program Files\NVIDIA Corporation\NetService\NvNetworkService.exe




    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

    C:\Program Files\Mozilla Firefox\firefox.exe

    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE


    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.8.0_131\bin\ssv.dll

    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll

    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre1.8.0_131\bin\jp2ssv.dll

    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE

    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey

    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"

    O4 - HKLM\..\Run: [McAfeeFireTray] C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\Firetray.exe

    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

    O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup

    O4 - HKCU\..\Run: [WinPatrol] C:\Program Files\BillP Studios\winpatrol.exe

    O4 - HKCU\..\Run: [Framework Service] C:\Program Files\McAfee\Common Framework\FrameworkService.exe

    O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')

    O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'SYSTEM')

    O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')

    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

    O17 - HKLM\System\CCS\Services\Tcpip\..\{14B3AB3B-185D-4C3B-9A2B-AA6D8F54183C}: NameServer =,,

    O17 - HKLM\System\CCS\Services\Tcpip\..\{BAD404C6-FDE2-4BC9-B7F6-EB1394C7D782}: NameServer =

    O17 - HKLM\System\CCS\Services\Tcpip\..\{CD0A865A-B559-4411-90E3-778F01EB16F8}: NameServer =

    O17 - HKLM\System\CCS\Services\Tcpip\..\{F964BC12-3BE1-4F12-AACE-B6918948B935}: NameServer =,,

    O17 - HKLM\System\CS2\Services\Tcpip\..\{14B3AB3B-185D-4C3B-9A2B-AA6D8F54183C}: NameServer =,,

    O17 - HKLM\System\CS3\Services\Tcpip\..\{14B3AB3B-185D-4C3B-9A2B-AA6D8F54183C}: NameServer =,,

    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

    O23 - Service: McAfee Desktop Firewall Service (FireSvc) - McAfee, Inc. - C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireSvc.exe

    O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe

    O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\SYSTEM32\GEARSEC.EXE

    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

    O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe

    O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe

    O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe

    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

    O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetService\NvNetworkService.exe

    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

    O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe (file missing)
    End of file - 7983 bytes

    Any idea what is going on and how to fix this? Any help is appreciated. Thanks
    Last edited: Apr 13, 2018
  2. dmccoy


    Oct 7, 2017
    First Name:
    Try the following and see if helps

    Windows All in One Repair Tool

    Download either the portable or install program
    1. Start computer in Safe Mode
    2. Disable any Anti-Virus programs
    3. Start the program
    4. When program first starts it will run quick file check
    5. Click on the X button after the scan shows Done!
    6. Click on Settings tab and Select Check for Updates
    7. Click on Pre-Repair Steps Tab and Run All 4 Steps
    8. Select both Registry Backup and Create System Restore
    9. Click Presets: All Repairs
    10. Click Start Repairs
    For Best Results Run the Repairs option Twice!
  3. Poerboy

    Poerboy Thread Starter

    Jul 11, 2005
    That worked! Thanks so much for your help, Dckeks.
  4. dmccoy


    Oct 7, 2017
    First Name:
    Great news. You’re welcome.
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