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Solved "Open Containg Folder" & "Find Target" Not Working

Discussion in 'Windows XP' started by Poerboy, Apr 12, 2018.

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  1. Poerboy

    Poerboy Thread Starter

    Joined:
    Jul 11, 2005
    Messages:
    28
    I have searched all over the web and cannot seem to find a solution to the problem I recently started having with my computer. (Although I have found plenty of people claiming to have the same problem.) This is on a computer running XP Pro SP3 with an AMD Anthlon II X2 CPU processor: Normally, when I download something - file, pic, etc. - I can left click on the download dropdown box (revealing the downloaded items list), right click on an item and choose "Open containing folder" and the folder I download the item to would open. (I choose where downloads go, not the My Docs Download folder.) Now, nothing happens when I choose "Open containing folder". At first I thought it was a Firefox problem since that is the browser I usually use so I did a “refresh” but that did not correct the problem. Then I realized it was also happening with Chrome, so that ruled out a browser setting causing the problem. (I have IE but never use it.) If what I have downloaded uses a program, double clicking on the file in the dropbox still opens the correct program normally.



    More investigating revealed that right clicking on a program icon on my desktop and choosing "Find target" was also not working – nothing happens. (Normally the program folder would open with the .exe file highlighted.) I have to think both problems are caused by the same malfunction. Windows Explorer is functioning normally and I can locate the folders and files manually.

    Thinking that it might be a registry problem, I compared another computer's registry entries (also running XP and functioning correctly) in the HKEY_CLASSES_ROOT/Folder section and they are the same. Not wanting to really muck things up, I made no changes to the registry and don't know where else to go there anyway.



    I have not installed any new software, programs or hardware recently.



    Where are the commands that direct downloads to open the containing folder and shortcuts to find the exe target of a program stored on XP?



    Here are things I have done in unsuccessful attempts to fix these two problems:

    Ran Malwarebytes (also ran this in Safe mode)
    Ran Spybot S&D
    SpywareBlaster updated
    Ran McAfee virus scan on all hard drives (Enterprise 8.5i)
    Ran ScanDisk
    Ran HijackThis - pasted log into 3 different online analyzers

    None of these found any problems.

    I tried to rollback the computer to earlier date, but could not (I tried several dates.)

    Here's the SysInfo log:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Athlon(tm) II X2 250 Processor, x86 Family 16 Model 6 Stepping 3
    Processor Count: 2
    RAM: 3070 Mb
    Graphics Card: NVIDIA GeForce 8400GS, 1024 Mb
    Hard Drives: C: 465 GB (257 GB Free); F: 232 GB (73 GB Free); G: 232 GB (147 GB Free); H: 465 GB (92 GB Free); I: 1863 GB (404 GB Free); J: 1863 GB (686 GB Free);
    Motherboard: FOXCONN, M61PMV
    Antivirus: McAfee VirusScan Enterprise, Updated: Yes, On-Demand Scanner: Enabled


    Here is a HijackThis log:

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 5:37:14 PM, on 4/12/2018
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.24052)
    Boot mode: Normal
    Running processes:

    C:\WINDOWS\System32\smss.exe

    C:\WINDOWS\system32\winlogon.exe

    C:\WINDOWS\system32\services.exe

    C:\WINDOWS\system32\lsass.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\WINDOWS\System32\svchost.exe

    C:\WINDOWS\system32\spoolsv.exe

    C:\WINDOWS\Explorer.EXE

    C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE

    C:\Program Files\McAfee\Common Framework\UdaterUI.exe

    C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe

    C:\Program Files\McAfee\Common Framework\McTray.exe

    C:\WINDOWS\Mixer.exe

    C:\Program Files\BillP Studios\winpatrol.exe

    C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireSvc.exe

    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe

    C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireTray.exe

    C:\WINDOWS\SYSTEM32\GEARSEC.EXE

    C:\WINDOWS\system32\svchost.exe

    C:\Program Files\McAfee\Common Framework\FrameworkService.exe

    C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe

    C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe

    C:\WINDOWS\System32\svchost.exe

    C:\Program Files\NVIDIA Corporation\NetService\NvNetworkService.exe

    C:\WINDOWS\system32\nvsvc32.exe

    C:\WINDOWS\system32\svchost.exe

    C:\WINDOWS\system32\MsPMSPSv.exe

    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

    C:\Program Files\Mozilla Firefox\firefox.exe

    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

    C:\PROGRAM FILES\COMMON FILES\JAVA\JAVA UPDATE\JUSCHED.EXE

    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.8.0_131\bin\ssv.dll

    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll

    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre1.8.0_131\bin\jp2ssv.dll

    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE

    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey

    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"

    O4 - HKLM\..\Run: [McAfeeFireTray] C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\Firetray.exe

    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

    O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup

    O4 - HKCU\..\Run: [WinPatrol] C:\Program Files\BillP Studios\winpatrol.exe

    O4 - HKCU\..\Run: [Framework Service] C:\Program Files\McAfee\Common Framework\FrameworkService.exe

    O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')

    O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'SYSTEM')

    O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')

    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

    O17 - HKLM\System\CCS\Services\Tcpip\..\{14B3AB3B-185D-4C3B-9A2B-AA6D8F54183C}: NameServer = 192.168.1.1,8.8.8.8,8.8.4.4

    O17 - HKLM\System\CCS\Services\Tcpip\..\{BAD404C6-FDE2-4BC9-B7F6-EB1394C7D782}: NameServer = 192.168.1.1

    O17 - HKLM\System\CCS\Services\Tcpip\..\{CD0A865A-B559-4411-90E3-778F01EB16F8}: NameServer = 192.168.1.1

    O17 - HKLM\System\CCS\Services\Tcpip\..\{F964BC12-3BE1-4F12-AACE-B6918948B935}: NameServer = 192.168.1.1,8.8.8.8,8.8.4.4

    O17 - HKLM\System\CS2\Services\Tcpip\..\{14B3AB3B-185D-4C3B-9A2B-AA6D8F54183C}: NameServer = 192.168.1.1,8.8.8.8,8.8.4.4

    O17 - HKLM\System\CS3\Services\Tcpip\..\{14B3AB3B-185D-4C3B-9A2B-AA6D8F54183C}: NameServer = 192.168.1.1,8.8.8.8,8.8.4.4

    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

    O23 - Service: McAfee Desktop Firewall Service (FireSvc) - McAfee, Inc. - C:\Program Files\Network Associates\McAfee Desktop Firewall for Windows XP\FireSvc.exe

    O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe

    O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\SYSTEM32\GEARSEC.EXE

    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

    O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe

    O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe

    O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe

    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

    O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

    O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetService\NvNetworkService.exe

    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

    O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe (file missing)
    --
    End of file - 7983 bytes

    Any idea what is going on and how to fix this? Any help is appreciated. Thanks
     
    Last edited: Apr 13, 2018
  2. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    4,362
    First Name:
    Darrin
    Try the following and see if helps

    Windows All in One Repair Tool
    https://www.bleepingcomputer.com/download/windows-repair-all-in-one/

    Download either the portable or install program
    1. Start computer in Safe Mode
    2. Disable any Anti-Virus programs
    3. Start the program
    4. When program first starts it will run quick file check
    5. Click on the X button after the scan shows Done!
    6. Click on Settings tab and Select Check for Updates
    7. Click on Pre-Repair Steps Tab and Run All 4 Steps
    8. Select both Registry Backup and Create System Restore
    9. Click Presets: All Repairs
    10. Click Start Repairs
    For Best Results Run the Repairs option Twice!
     
  3. Poerboy

    Poerboy Thread Starter

    Joined:
    Jul 11, 2005
    Messages:
    28
    That worked! Thanks so much for your help, Dckeks.
     
  4. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    4,362
    First Name:
    Darrin
    Great news. You’re welcome.
     
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