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Jun 1, 2010
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Hey taxpayer...could you provide the following?

1. When did the problem first appear?
2. Which browser(s) are you using that have the problem?
3. Does the browser open to your home page with no trouble?
4. Have you installed or removed any programs recently?
5. Have you made any other major changes recently to the system such as run a fix or repair?
 
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