Opening Attached Files in Outlook

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robrusso

Thread Starter
Joined
Sep 17, 2004
Messages
4
Recently encountered a problem opening Word and Excel
attachments in Outlook. After clicking on the attachment,
it takes a long time for the file to open, about 30 - 45
seconds when normally it opens a couple of seconds. I ran
virus software and none were found. If I save the file to
disk and the open it up through Word or Excel, it opens
normally. All other computers in the company are fine.

Does anybody have an idea of what may be causing this?
Thanks.
.
 

bearone2

Banned
Joined
Jun 4, 2004
Messages
5,809
Dreamboat said:
Norton AV has a setting to scan docs on open. Uncheck it.
norton can scan files that are opened from the hd as well as attachments in email but if you disable the scanning of the attachment/opening/etc., you have no av protection.

poor advice to disable scanning. :cool:
 

Anne Troy

Anne
Joined
Feb 14, 1999
Messages
11,749
To my knowledge, bearone2, Norton ought to have scanned a file before it's downloaded through an email. What's the point in having it scan it again when you open it?

You will notice that MANY MANY people disable Norton's Office scanning "plug in".
I dont' have this problem.
I use McAfee.
 

bearone2

Banned
Joined
Jun 4, 2004
Messages
5,809
it does and assuming you have current virus defs you should be ok.

my apologies.

i select and like seeing the second scan when opened and have a lot of faith in symantec/norton.

i like prevention on the front side as opposed to many here that wait until virii take over, no av, do a freebie scan, doesn't work and then they don't learn from it and a short time down the road are inundated again. :cool:
 
Joined
Oct 29, 2004
Messages
4
i'm having the exact same problem. the funny thing is, if i opt to save the file and then open it from explorer, it works fine that way. it's just opening directly from outlook that freezes it.

if anyone has any suggestions, i'm willing to give it a try.

//krunk (^_^x)
 
Joined
Oct 29, 2004
Messages
4
Rollin_Again said:
Is this true of all emails with attachements or just a specific email?


Rollin
only office documents such as .doc or .xls. i can have a .pdf, .jpg and a .doc inside 1 email. the .pdf and the .jpg would load fine. but when i try to open the .doc from w/in the email (w/o saving first), it would freeze outlook.

//krunk (^_^x)
 
Joined
Oct 30, 2004
Messages
11
try deleting the Outlook key in the registry under current user. Click start then run and type in regedit, then select current user, software, microsoft, outlook. Make sure you back up the registry folder before you delete stuff
 
Joined
Oct 29, 2004
Messages
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jcb2 said:
try deleting the Outlook key in the registry under current user. Click start then run and type in regedit, then select current user, software, microsoft, outlook. Make sure you back up the registry folder before you delete stuff
does that mean i have to reconfigure all user settings? or what exactly do i do after i delete the outlook key?

//krunk (^_^x)
 
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