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Solved Opening Documents Issue

Discussion in 'All Other Software' started by comtrain9, Jul 10, 2018.

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  1. comtrain9

    comtrain9 Thread Starter

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    Dear Forum:

    I have downloaded a number of news articles from the Web over the last two or three years, especially through the Mozilla Firefox search engine,and other various documents attached to emails, etc. I moved nearly all of them from the Download to the Documents location. Most of them (but not all) have Mozilla picture logos on them, in addition to their various titles. Unfortunately, Mozilla has since stopped working on my desktop, and my Mozilla folder has been declared "empty," so I can't use Mozilla to do anything, anymore. Something happened to my Mozilla, and I don't know what, but I don't know if that is a separate issue or not. Connected or not?

    When I try to use Adobe Reader, it tells me that the Adobe program does not support just about any file I try to open from the Download or Documents page. I'm told that Microsoft Word won't open any document that wasn't written int Word format-whatever. Notepad or Wordpad gives me lists or computer code or scrambles.

    What can you recommend to me, without being accused of advertising? I need help, here. Thanks. comtrain9
     
  2. managed

    managed Trusted Advisor Spam Fighter

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  3. plodr

    plodr

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    Since Mozilla is not working, what browser are you currently using? What version of Windows?
     
  4. comtrain9

    comtrain9 Thread Starter

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    Dear Forum,

    Please accept my apology for not responding sooner. I have been quite ill, and I have been preoccupied with other matters, unfortunately.

    To answer your questions, most of the files I choose to download from the web end up being saved as either .html or .htm or in some cases, .rtf . By the way, even though Mozilla is not working properly, the files I save, are saved as Mozilla files....at least, the the Mozilla orange/blue globe color icon is the visual face of the document in question in my Documents section. How can that be, if Mozilla isn't working properly?

    I am using Google Chrome or Internet Explorer 11 to download documents I wish to save. In fact, those are the two browsers I now use, exclusively, since Firefox stopped working. Comtrain9
     
  5. managed

    managed Trusted Advisor Spam Fighter

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    No problem, I hope you're feeling better now.

    You should be able to open .html or .htm files with any browser. Try setting Chrome or IE 11 as the default browser then see if they open in that browser. Or you can right-click the file > Open with and select the browser there if it's shown in the list.
     
  6. comtrain9

    comtrain9 Thread Starter

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    Okay, I am able to open many documents normally with a web browser. It would be nice to be able to open them with the Adobe Reader. When I use Adobe on any document in my Documents menu, the only thing that opens up are some contracts between me and some lawyers. I might want to open up an on-line essay on some topic that I've downloaded and is in my Documents menu. But, when I click the essay or news piece, the same 4 legal documents between my lawyer and me open up normally, and I receive a message saying anything else has been corrupted and can't be opened, or is in the improper format. What gives?
     
  7. managed

    managed Trusted Advisor Spam Fighter

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    Are you opening the files from within Adobe ?
     
  8. comtrain9

    comtrain9 Thread Starter

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    I'm able to open the 4 attorney files with Adobe, yes. But Adobe doesn't seem to work on any of my other downloaded files.
     
  9. plodr

    plodr

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    Adobe Reader opens files that are in pdf. (portable document format)

    If you want to open html files, you need a web browser.

    If you want to open doc or docx files, you need an Office application.

    If you have a newer Office Suite, and you compose a doc/docx file, you can save it as a pdf. If you do that, then it will open in Adobe Reader.

    You need to see what the 3 letter extension is on the end of a file you want to open so you can tell what is supposed to open it.

    To show the 3 letter extension: (Windows 7)
    1. folder options in the run/search box when you click on the orb
    2. Click the View tab in the box that pops up
    3. Under Files and Folders, remove the check/tick in front of the box that says Hide extensions for known file types
    4. Click okay
     
  10. comtrain9

    comtrain9 Thread Starter

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    Thank You. Very helpful. My problems with Mozilla Firefox are different. I will post them, separately, or contact Mozilla, itself. I just hope I can talk to a rep there that will walk me through what needs to be done. But for now, you've more-or-less "Solved" my problem with the file issue. Thank You. Guess you can mark "Solved" for this thread. Fingers crossed.
     
  11. managed

    managed Trusted Advisor Spam Fighter

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