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Opening folders prompts installation process

Discussion in 'Windows XP' started by frustratedman, Nov 4, 2007.

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  1. frustratedman

    frustratedman Thread Starter

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    Hi
    Any ideas? - I'm running XP, SP2, and every time I open a folder, whether My Computer, Control Panel or on my desktop, the installation of Adobe Acrobat begins. If I then cancel the installation, the desired window opens up and I can navigate up and down as normally - it only happens on the initial double-click to open the folder.
    The only thing I've been doing recently that might have changed settings and prompted this was in attempting (without success) to set up a home network. I've run a full AVG virus scan without results.
    Thanks for any help!
     
  2. Rich-M

    Rich-M

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    Why not instead finsh the installation, as it sounds like it is not complete. is this Adobe Reader or the full Acrobat program?
     
  3. DaveA

    DaveA Trusted Advisor Spam Fighter

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    If it keeps happening, try uninstalling Adobe and rebooting.
    If things then work, download a new copy of Version 8.1.1 and install it.
     
  4. Rich-M

    Rich-M

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    Or do the updates Adobe may be asking for when fully installed.
     
  5. frustratedman

    frustratedman Thread Starter

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    Thanks for the prompt ideas.
    It's an update to the full Acrobat, v7. So I've tried to let it run through; it downloads updates for 7.05 thru 7.09...but then the update fails because it says:
    Error 1317: An error occurred while attempting to create the directory C:\Docs and Settings\All Users\Documents\Adobe PDF
    [Thinking about this now, it all started when Adobe Updater downloaded a bunch of updates]
    I'm logged in as the administrator, and sure enough that Documents folder can't be opened, it says access is denied. In Properties the 'read only' box is shaded (ie not ticked, not empty); clearing it doesn't work, as it simply reverts back to its previous state after clicking 'apply'.
    Any more thoughts?
     
  6. Rich-M

    Rich-M

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    Uninstall Adobe Acrobat, then reboot and reinstall it and this time click "Help" and immediately "check for updates" and hopefully it will complete.
     
  7. frustratedman

    frustratedman Thread Starter

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    Hi
    OK, maybe I'm no longer posting in the right place, but I can't even uninstall Acrobat 7.0; I removed it using add/remove, but the installer just kicks in when I restart and puts it back (!) It's no longer listed in the apps in 'Add/remove programs', even tho' it's still fully working - I can see that all the elements of the app are still there in the C:\Program Files\Adobe folder.
    Any way I can sure-fire delete the application? Can I just ditch the Acrobat 7.0 folder (612MB)?
     
  8. Rich-M

    Rich-M

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    See if in "Run,msconfig,ok,startup"Adobe Acrobat shows up checked. If yes uncheck them hit apply and reboot.
     
  9. Elvandil

    Elvandil

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  10. frustratedman

    frustratedman Thread Starter

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    Still no joy. Acrobat 7.0 was checked in the start-up tab, so I unchecked it, but that made no difference. Also unchecked Adobe Gamma and Adobe Gamma Loader, just in case, no difference there either. Maybe it is VersionCueCS2Tray ?? That is checked, when I uncheck it and reboot, it automatically becomes checked again, and the whole saga of 'installing updates' begins again! Not sure where I go from here to uninstall...?
     
  11. frustratedman

    frustratedman Thread Starter

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    PS Elvanil, thanks for that tip, but I need the full Acrobat for work so I don't think that's an option (even if I could uninstall it...)
     
  12. Elvandil

    Elvandil

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    There is a full editor from them, but it's not free. Only the reader is free.

    If you are still having problems with the folders, you could at least try restoring the default registry entries for folders in case that has changed.

    File, Drive, and Folder Open Fix
     
  13. frustratedman

    frustratedman Thread Starter

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    Maybe I'll consider a switch after I solve my immediate problem...!
     
  14. Elvandil

    Elvandil

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    We passed each other.
     
  15. Elvandil

    Elvandil

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    As for the Documents, try taking ownership of the folder if you still don't have access.

    How to take ownership of a file or folder in Windows XP

    Be sure that "System" has full access, too, for the uninstallation/installation.

    Run chkdsk /r on that drive when you have the chance.
     
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