Opening .jpg's in PSP from a network drive

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Burnzey

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Hi everyone, first post here hope someone can help!

I work for a tech support team in an office, and ive come across an issue im stumped on. A user stores some photo's in a networked drive and when he tries to access them in paint shop pro by double clicking them in the network drive it won't access them. The file association is fine, and to make this confusing if you open PSP itself, and use the open option within the app and point it towards the file (the same file/path etc) it opens fine!

any ideas, further info needed??
 

Burnzey

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Nov 5, 2007
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oh, and someone in the same office can use the same file(s) on the same drive correctly without a problem.
 

fairnooks

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You didn't mention which version is being used but there is a bug in PSP 9 that caused these exact symptoms where trying to open the file with the double-click method on the associated file from outside the application caused an error message and failed to load the image even though PSP 9 started. The update also failed to remedy this situation.
 

Burnzey

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Joined
Nov 5, 2007
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cheers mate, it is PSP 9 - but as I put, someone else in the same office, also using psp 9 CAN access without a problem - is it an intermittant fault, would a remove/reinstall work?
 

fairnooks

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I was hoping you were going to say the version that did work was 8 or 10 because I never got 9 to work on 3 different systems even with the 9.01 update which specifically addressed the problem in the release notes.

All computers are not created equally though and it must have worked on the testing machines right? You can try to uninstall/reinstall and apply the update but I wouldn't be too optimistic based on my luck.
 
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